
Senior Systems Administrator
2 days ago
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfill their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team as a Senior Systems Administrator.
Key Responsibilities:- Support project initiatives and ensure appropriate messaging support (MQ) is provided to resolve infrastructure issues during various lifecycle phases.
- Understand and apply standards and best practices to ensure compliance and maintain quality in deliverables.
- Comply with established processes and meet agreed service levels with the expected quality.
- Proactively review processes and implement improvement plans to support organizational efficiency.
- Ensure high availability of services.
- Understand business requirements and technical specifications to prioritize incidents.
- Follow best practices when addressing issues.
- Apply performance monitoring and tuning methodologies to investigate messaging (MQ) issues.
- Participate in crisis calls, DQR, and MIR as applicable, following guidelines and etiquette.
- Own problem resolution, demonstrating analytical and problem management skills to drive resolution and prevent recurrence.
- Understand the escalation matrix and escalate issues in a timely manner when necessary.
- Be prepared to work in a 24x7 support environment.
- Understand the business services HSBC offers, including their architecture and criticality.
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