Specialist, Client Delivery

2 weeks ago

Karachi, Sindh, Pakistan Standard Chartered Life and Careers Full time

Customer Due Diligence of Corporate clients in Pakistan which includes catering to service requests, completing annual KYC review, account opening and maintenance.

Key Responsibilities
  1. Provide quality support and advice to Relationship Managers (RM's) within all lending units located in Standard Chartered Bank Pakistan on all documentation related matters, including the origination of documentation for customers where required.
  2. Deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings and other channel related issues.
  3. Perform end-to-end orchestration across all processes and services managed by Integrated Middle Office.
  4. Engage clients throughout the process, ensuring seamless delivery and client experience.
  5. Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
  6. Adhere to first-time-right principles.
  7. Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Look at ways to promote standard work and best practices.
  8. Undertake ad-hoc duties as delegated by Line Manager and Country Head of Integrated Middle Office.
  9. Perform all relevant onboarding processes.
  10. Create Customer Due Diligence for New Clients & Review of Customer Due Diligence for Existing Clients and perform regulatory onboarding activities.
  11. Drive GIC and network onboarding processes.
  12. Conduct checks on Customer Due Diligence as applicable.
  13. Respond and clear queries from Checkers / Other Specialists / Business CRM in a timely manner.
  14. Work in partnership with all relevant stakeholders effectively within the end-to-end Customer Due Diligence process.
  15. Where serving as a checker, perform checks on Customer Due Diligence output from Client Delivery Makers, ensuring they adhere to policies and standard work.
  16. Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
  17. Ensure strong due diligence on document safekeeping and data confidentiality.
  18. Ensure correctness of documentation prior to any dispensation from the Bank.
  19. Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements.
  20. Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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