
Service Coordinator
4 weeks ago
1 week ago Be among the first 25 applicants
Direct message the job poster from Sambco
We are seeking a highly skilled and detail-oriented maintenance coordinator to join our on-site team. You'll be working for a property management company based in Austin. This role is vital to ensuring smooth operations and providing excellent service to our tenants and vendors.
Important: Candidates not taking the assessment will not be considered right away.
We want to ensure that all applicants have a fair and equal chance, so we're using a TestGorilla assessment (https://www.testgorilla.com). This minimizes unconscious bias in our hiring process. Successful candidates will be invited to a job interview.
Ready to join our team? Start by clicking the link below.
https://app.testgorilla.com/s/2iwvwhli
Please make sure to record/upload your video and handle this assessment on a laptop/desktop instead of on mobile.
Key Qualifications:
- Ability to communicate fluently and professionally with tenants, vendors, and team members.
2. Critical Thinking and Problem-Solving Skills (Required):
- Capacity to assess unclear or incomplete information and determine the most effective course of action.
3. Team Player (Required):
- A collaborative mindset with the ability to work effectively in a remote team environment.
4. High Attention to Detail (Required):
- Strong organizational skills to manage multiple tasks, including utility coordination and detailed record-keeping.
5. High degree of self-sufficiency
Preferred Skills:
- Familiarity with property management software (e.g., AppFolio) is a plus.
- Experience in property management or maintenance coordination is advantageous.
- Proficient in Google suite
- Strong interpersonal, customer service and communication skills
Key Responsibilities:
1. Work Order Management:
• Review and process incoming maintenance work orders submitted by tenants via AppFolio.
• Analyze and interpret vague or unclear work order descriptions, using critical thinking skills to identify the actual issue.
• Assign work orders to the appropriate vendors based on the nature of the problem (e.g., plumbing, HVAC, electrical).
• Communicate professionally with tenants to clarify maintenance requests when descriptions are unclear.
• Exhibit excellent spoken English skills to ensure seamless interactions.
3. Utility Coordination:
• Manage utility accounts for properties, including:
• Ensuring utilities are turned off at vacant properties and turned on when occupied.
• Coordinating with utility companies to resolve any issues.
• Paying utility bills in a timely manner to avoid service interruptions.
4. Collaboration and Teamwork:
• Work closely with the property management team, vendors, and other virtual assistants to ensure tasks are completed efficiently.
• Foster a positive and supportive team environment.
5. Attention to Detail:
• Maintain accurate records of maintenance tasks, vendor assignments, and utility payments.
• Ensure that all maintenance requests are resolved promptly and to high standards.
Schedule: 7 PM to 4 AM (Mon-Fri) - The work schedule will align with U.S. Central Time (Austin, TX) business hours. Remote monitoring is required during after-hours for emergency tickets, including weekends.
Location: Bahria Town Phase 8, Rwp.
What We Offer You
- Competitive compensation
- Exciting work environment
- Rent free accommodation
- Seniority levelEntry level
- Employment typeFull-time
- IndustriesIT Services and IT Consulting
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