
Call Centre Representatives
19 hours ago
We at Talk Agent are hiring customer service representatives to manage customer queries and complaints. Talk Agent is a reputable Call Center providing customer support and satisfying clients for over a decade.
As a Customer Service Representative, or CSR, you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
As a CSR, you will be responsible for ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction.
Responsibilities:
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Requirements:
- High School Diploma, Bachelors, Masters, or equivalent.
- EXCELLENT spoken and written communication skills
- Previous experience working with customer support/client service representative is a plus
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Ability to stay calm when customers are stressed or upset.
Salary Range:
25k to 40k per month
Shifts Available:
- 8:00 am to 4:00 pm
- 4:00 pm to 12:00 am
- 12:00 am to 8:00 am
Excellent oral and written communication
English Fluency
Calm personality
Bachelors/Intermediate
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