
Customer Service Representative
3 days ago
We're looking for an experienced Customer Service Representative (Email Support Executive).
Job SpecificationKey responsibilities are:
- Email response to customers using Zendesk.
- Document each customer's question or problem as well as the resulting answer or solution.
- Develop customer service solutions.
- Interact with the back end team for order processing or address updates.
- Contact courier companies regarding tracking issues.
- Make pickups for parcel collections.
- Communicate with teammates for further information.
- Respond to customers as per requirements (at least 80 tickets per day).
- Rotational morning shifts.
Additional Information:
No targets & sales. Monthly salary + fuel allowance.
Interested candidates are encouraged to apply. Freshers can also apply. Minimum Intermediate or A levels required.
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