Customer Service Representative

4 days ago

Lahore, Punjab, Pakistan Core Edge Solutions Full time

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Core Edge Solutions

Core Edge Solutions (Pvt.) Ltd. is a US-based company seeking a highly motivated and results-driven Customer Support Representative to join our team. The Customer Support Representative (Inbound Calls) will be responsible for answering customer inquiries, resolving concerns, and ensuring a high level of satisfaction. The ideal candidate will have excellent communication skills, be patient and empathetic, and possess strong problem-solving abilities.

This is an onsite job with night shift hours from 8:00 PM to 6:00 AM. From Monday to Saturday

Location: Gulberg 3, Lahore

Key Responsibilities:

  • Answer inbound customer calls in a timely and professional manner.
  • Provide accurate information and assist with customer inquiries, issues, and requests.
  • Resolve customer complaints or issues by identifying the cause, offering solutions, and following up on resolutions.
  • Process orders, returns, and exchanges when necessary.
  • Document and update customer information and interactions in the database.
  • Maintain a high level of product knowledge to accurately assist customers.
  • Meet or exceed individual and team performance metrics (e.g., call handling time, customer satisfaction scores).
  • Escalate complex or unresolved issues to the appropriate department or supervisor.
  • Maintain a positive and professional attitude while interacting with customers.
  • Handle high call volumes efficiently and effectively while ensuring customer satisfaction.
  • Follow company policies and procedures for handling inquiries and resolving issues.

Qualifications:

  • Must have a US accent
  • Previous customer service experience, especially in an inbound call center environment, is a plus.
  • Excellent communication skills, both verbal and written.
  • Strong listening and problem-solving skills.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Basic computer proficiency and familiarity with customer service software.
  • Strong attention to detail and organizational skills.
  • Ability to handle customer complaints with professionalism and empathy.
  • A positive attitude and team-oriented mindset.
  • IT System Custom Software Development

Employment Type

  • Full-time
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesIT System Custom Software Development

Referrals increase your chances of interviewing at Core Edge Solutions by 2x

Sign in to set job alerts for "Customer Service Representative" roles.Customer Support Specialist - InternationalCustomer Experience Specialist (Non Voice)EC Consumer Care Representative - Contract

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Customer Service Representative

    3 weeks ago

    Lahore, Punjab, Pakistan WADIC Full time

    Join to apply for the Customer Service Representative role at WADICJoin to apply for the Customer Service Representative role at WADICJob Summary:We are seeking a dedicated and personableLocation: College Road, Lahore.Job Type: Full TimeJob Timing: Night Shift,9pm to 6am PKTJob Summary:We are seeking a dedicated and personable Customer Service Representative...

  • Customer Service Representative

    5 days ago

    Lahore, Punjab, Pakistan beBeeCustomerService Full time 40,000 - 80,000

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our service delivery team, you will be responsible for providing exceptional customer experiences through timely and effective resolution of inquiries and issues.Responsibilities:Engage...

  • Customer Services Representative

    3 weeks ago

    Lahore, Punjab, Pakistan Alpha Tech Full time

    Position: Customer Service Representative (CSR)Timing: 2 PM to 10 PMLocation: Near Kalma Chowk, LahoreRequirements:Freshers and experienced candidates can applyBoth males and females welcomeSalary: Up to 35K + CommissionApply NowJob SpecificationAs a Customer Service Representative, you will handle customer inquiries via phone and email, resolve issues...

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan PTex Textile Mills SMC Pvt Ltd Full time

    Customer Service Representative / Social Media Response TeamDirect message the job poster from PTex Textile Mills SMC Pvt Ltd.Company DescriptionPTex Textile Mills SMC Pvt Ltd is one of Pakistan's emerging textile sourcing companies. Leveraging an extensive supplier base, vast experience, and market insight, we rapidly respond to evolving consumer and...

  • Customer Service Representative

    5 days ago

    Lahore, Punjab, Pakistan beBeeProblemSolving Full time 500,000 - 800,000

    Customer Service Representative Job">At our organization, we are seeking a skilled Customer Service Representative to manage customer inquiries professionally.">Key Responsibilities:Respond to customer calls, emails, and chats in a timely manner.Provide accurate and detailed information about products and services.Address customer complaints and issues with...

  • Customer Service Representative

    5 days ago

    Lahore, Punjab, Pakistan beBeeCustomerService Full time $4,000 - $5,600

    We are currently seeking highly motivated professionals to fill the role of Customer Service Representative.Job OverviewExcellent verbal communication skills and active listening abilities are essential for success in this position.A positive attitude, optimistic behavior, and conflict resolution skills are required to provide top-notch customer service.The...

  • Customer Service Representative

    5 days ago

    Lahore, Punjab, Pakistan beBeeCustomer Full time $30,000 - $45,000

    Job OpportunityWe are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in ensuring excellent service standards and maintaining high customer satisfaction.Key ResponsibilitiesProvide exceptional interaction and problem-solving skills to maintain customer service...

  • Customer Service Representative

    7 days ago

    Lahore, Punjab, Pakistan beBeeCommunication Full time 250,000 - 400,000

    Customer Service Representative Job OpportunityWe are seeking enthusiastic and dedicated customer service representatives to join our remote team.Job Responsibilities:Handle inbound and outbound calls with professionalism and empathy.Address customer inquiries and provide accurate information regarding services and products.Ensure customer satisfaction by...

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan TalentPop App Full time

    Join to apply for the Customer Service Representative (Shopify/Gorgias Focus) role at TalentPop App1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative (Shopify/Gorgias Focus) role at TalentPop AppGet AI-powered advice on this job and more exclusive features.CUSTOMER SERVICE REPRESENTATIVE (SHOPIFY/GORGIAS FOCUS) -...

  • Customer Service Representative

    2 weeks ago

    Lahore, Punjab, Pakistan WADIC Full time

    Location: College Road, Lahore.Job Type: Full TimeJob Timing: Night Shift,9pm to 6am PKTJob Summary:We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will act as a liaison between the company and its customers, ensuring excellent service standards, responding efficiently to customer inquiries, and...