
Finance Executive
1 day ago
We are looking for the position of "Finance Executive Fees and Dues - Customer Support" who will be responsible to ensure the smooth functioning of day-to-day operations of the department and to ensure seamless functioning. This role involves overseeing a team dedicated to resolving inquiries, addressing concerns, and providing support across various educational services.
Job Responsibilities:
- Handle and resolve escalated fee-related customer issues.
- Implement and optimize customer support processes to enhance overall customer satisfaction.
- Keep the team informed about the latest information related to products, procedures and industry trends.
- Assess support statistics and generate detailed reports based on your findings.
- Supervise and evaluate ongoing training efforts within the team.
- Conduct performance evaluations and adhere to the disciplinary process in line with Riphah policy.
- Manage the fee collection budget and targets effectively.
- Foster improved inter-departmental and cross-functional collaboration.
Job Requirements:
- Minimum four years bachelor's degree from a HEC recognized Local/ Foreign University. Preference will be given to the candidates holding a master's degree in finance/ accounts.
- Minimum 03 years of experience in a similar function/industry.
- Understanding of customer ledgers, invoices, receivables, refunds & doubtful debts in an SAP environment.
- Proven experience as a customer support specialist, preferably within a similar environment.
- Display strong conflict resolution abilities and maintain impartiality.
- Results-oriented professional, with the ability to drive projects independently from the inception to execution stages.
- Interpersonal and communication skills.
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