Sales Support Officer

4 weeks ago

Karachi, Sindh, Pakistan Allied Services International Private Limited Full time

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Job Overview:

We are seeking a highly motivated and experienced Sales Support Officer to join our client organization which is one of the top leading energy sector. You will play a crucial part in supporting our sales team by managing customer orders, resolving discrepancies, and providing exceptional customer service. If you have a proven track record in sales support and are looking for a challenging and rewarding opportunity, we encourage you to apply.

Responsibilities:

  • Track customer order fulfillment throughout the entire OTC process (in collaboration with all relevant stakeholders) to ensure proactive management of any discrepancies.
  • Delivery Block Management via price & amount matching and in collaboration with sales team.
  • Management of pricing MOA approvals for manual updates.
  • Sales Documentations: Assist and organize timely invoice/bill submission, entry in Ariba, LC handling and documentation.
  • Obtaining deposits and balance of payments from clients and updating credit/OD reports and keeping track of payments and ensuring orders don't move forward without required payments.
  • Matching advice for invoice and payment, avoiding open line items.
  • Support reconciliations of mismatched accounts.
  • Handle Inquiries and Correspondence: Respond to customer/account manager inquiries promptly and professionally via email, phone, or in-person. Provide information about products, pricing, availability, and delivery schedules.
  • Assist OTC in resolving customer complaints or issues by coordinating with relevant departments, share the RCA internally and maintain the record.
  • Provide administrative support to the sales team, including preparing proposals, and other sales materials and participating in sales team meetings.
  • Facilitating contract signing process with customers.

Qualifications:

  • 2-3 years of experience preferably in sales support.
  • Must be Proficient in MS office (outlook, excel and word).

Job Type: Full-time

Salary: Upto 80K

Benefits:

  • Gratuity
  • Yearly Bonus
  • Medical - OPD

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Sales Support

Industries: Oil and Gas

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