Customer Support Specialist

4 weeks ago

Lahore, Punjab, Pakistan TransData Full time

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HR - Talent Acquisition - Technical Recruiter at TransData International ISO Certified Lead Implementer (ISO 9001, ISO 27001 & ISO 18295)

Company Description

TransData is an end-to-end digital technologies services & solutions partner serving companies of all sizes. Our team is dedicated to boosting business performance by leveraging emerging technologies, digital tools, analytics, and data-driven solutions. With over 1300 satisfied customers, TransData excels in integration, development, support, business process automation, and AI services globally. Our 150+ professionals work at our Administrative and Technical Centers in Pakistan, with two facilities in Lahore and an office in New Jersey, USA. We specialize in Data Science and AI services, Business and Marketing Consultancy, IT Consultancy, System Integration, Business Intelligence, Digital Engineering, and Industry & Platform Solutions.

Role Description

This is a full-time on-site role for a Customer Support Specialist located in Lahore. The Customer Support Specialist will be responsible for providing customer support, addressing customer inquiries, ensuring customer satisfaction, offering technical support, and resolving issues efficiently. Daily tasks include assisting customers via phone, email, and chat, troubleshooting technical problems, and maintaining accurate records of customer interactions.

Qualifications
  • Customer Support and Technical Support skills
  • Interpersonal and Customer Satisfaction skills
  • Analytical Skills for problem-solving
  • Excellent written and verbal communication skills
  • Ability to work effectively in a team environment
  • Bachelor's degree in a relevant field or equivalent experience
  • Experience in a customer support role is a plus
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time

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