
Customer Service Specialist
2 days ago
Location: Karachi , Lahore and Islamabad
Experience: 1-3 years
Salary Range: Rs 60,000 - Rs 70,000 per month
Key Responsibilities:
1. Customer Service:
- Greet and assist customers
- Provide excellent customer service and ensure customer satisfaction
2. Service Request Management:
- Manage service requests and ensure timely completion
- Coordinate with technicians to resolve customer issues
3. Product Knowledge:
- Stay up-to-date with Apple products and services
- Provide product information and recommendations to customers
4. Issue Resolution:
- Troubleshoot and resolve customer issues
- Escalate complex issues to senior technicians or management
5. Data Entry and Record Keeping:
- Accurately update customer information and service records
- Maintain organized and up-to-date records
Requirements:
1. 1-3 years of experience in customer service or a related field
2. Strong knowledge of Apple products and services
3. Excellent communication and interpersonal skills
4. Ability to work in a fast-paced environment and prioritize tasks effectively
5. Basic knowledge of computer systems and software
If interested, please send your application to:
talentacquisition@mercantilepacific.com
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