Enterprise Support Engineer

6 days ago


Karachi, Sindh, Pakistan Shahnawaz Private Full time

Responsibilities:

Lead network technology upgrade or expansion projects, including installation of hardware, software, and integration testing across LAN, WAN, and wireless networks.
Provide professional and timely technical support to troubleshoot and resolve reported network and security issues, ensuring customer systems (hardware and software) remain operational.
Confirm proper functioning and configuration of network equipment such as switches, routers, firewalls, access points, and SD-WAN.
Participate in customer outreach activities, including product demonstrations and technical discussions.
Create technical documentation, reports, and presentation materials as part of solution planning and delivery.
Conduct meetings and perform site surveys using appropriate tools to gather wired and wireless network requirements, and generate comprehensive reports.
Perform Proof of Concepts (POCs) and User Acceptance Testing (UAT) for various Network & Security scenarios both in-house and at customer sites.
Deploy products and solutions as per customer requirements and approved implementation plans.
Collaborate with the Tech Team on projects, providing Network & Security guidelines and technical insights.
Ensure high levels of customer satisfaction by delivering services that exceed expectations and fostering strong, long-term relationships.
Maintain 24/7 availability to support customers for timely service delivery and issue resolution.
Escalate unresolved technical issues to principal vendors at local and regional levels as needed.
Monitor R&D and customer support activity to evaluate deployed solutions, and alert sales teams to any technical risks impacting deal closure.
Support implementation and migration planning for technical solutions.
Complete all required training, certifications, and exams from principals within specified timelines—for both self and the technical services team.
Continuously improve technical skills and stay current with evolving IT products and technologies through regular training and certification programs.

Requirement:

Excellent communication and interpersonal skills.
Proven experience 2-3 years in relevant field for enterprise level customers
Experience with the financial institutes will be value added
strong technical troubleshooting and problem solving skills
Ability to work independently and as part of a team.
Bachelor degree in a related field.

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