Reception Administrator

Mediclinic Victoria | Tongaat | South Africa

Closing date: 23/04/2025
Number of positions: 1
Recruiter name: Narisha Latchman
Reference number: 59212
Workplace Type: On-site
Permanent

To assist patients in all aspects of admissions and discharges in a professional manner; preventing operational and financial risks to the organisation and exceeding client expectations.

1. Ensure admissions (including pre-admissions/bookings) are captured and processed as per procedure.
2. Identify and prevent financial risks by adhering to policies and procedures.
3. Ensure an effective discharge process as per the Patient Administration Manual.
4. Maintain patient confidentiality.

ESSENTIAL EDUCATION: Grade 12 or equivalent

DESIRED EDUCATION: None

ESSENTIAL MINIMUM EXPERIENCE: None

DESIRED EXPERIENCE: Reception administration experience; Experience in a private healthcare facility

• Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted).
• Admission; Bed functions; Preparation for next day and discharge processes.
• Anatomy (including terminology).
• Hospitals switchboard systems.
• Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.).
• Patient admin programmes on the AS400 system.
• Computer literate (Microsoft Office).
• ICD and CPT codes.
• Medical Aid Schemes and the Private healthcare environment.
• Workmans Compensation Act (WCA) processes; procedures and policies.
• Emergency / Major Incident Protocol (e.g., Fire; floods; robbery).
• Identifying possible financial risks (e.g., blacklisted patients; handling of patient valuables; etc.).

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.