Customer Service Representative

5 days ago

Karachi, Sindh, Pakistan Sales Services Abt UK Limited Full time

Answer customer calls and emails, answer customer inquiries.
Handle customer complaints and issues, provide solutions and ensure customer satisfaction.
Maintain customer records, update and manage customer information.
Assist sales and marketing departments in processing customer orders and service requests.
Track customer feedback and provide improvement suggestions to improve service quality.
Perform other customer service related tasks.

Job Specification

Verbal Communication: Express information clearly and be able to explain complex issues in a language that customers understand.
Written Communication: Respond to customer inquiries in email or online chat accurately and concisely.
Active Listening: Listen to customer needs and problems to ensure full understanding.
Analytical Skills: Quickly identify the root cause of problems and provide effective solutions.
Adaptability: Ability to quickly find new solutions when faced with unusual situations.
Patience: Ability to remain calm and patient even with difficult or dissatisfied customers.
Empathy: Ability to understand customer emotions and needs to better help them.
Multitasking: Ability to handle multiple customer requests at the same time and complete tasks within the specified time.
Efficient Work: Handle customer issues efficiently without compromising service quality.

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