Technical Support Associate

4 weeks ago

Lahore, Punjab, Pakistan Howmuch Full time
Overview

Howmuch Pvt Limited is seeking a Technical Support Associate for its Retail and Restaurant Management and POS Solutions, Howmuch (https://www.howmuchpos.com) and Foodnerd (https://www.foodnerdpos.com).

Major Duties & Responsibilities
  • Set up hardware and install and configure software and drivers.
  • Maintain and repair technological equipment (e.g. routers) or peripheral devices.
  • Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.).
  • Perform regular upgrades to ensure systems remain updated.
  • Troubleshoot system failures or bugs and provide solutions to restore functionality.
  • Arrange maintenance sessions to discover and mend inefficiencies.
  • Offer timely technical support and teach users how to utilize computers correctly.
  • Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
  • Protects organization's value by keeping information confidential.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Adhering to company's policies, standards and procedures in the performance of job duties.
Qualifications
  • Proven experience as computer technician or similar role.
  • Thorough knowledge of computer systems and IT components.
  • Good knowledge of internet security and data privacy principles.
  • Excellent troubleshooting skills.
  • Exceptional organizing and time-management skills.
  • Strong verbal and written communication skills are critical.
  • Relevant certifications (e.g. CompTIA A+) will be an advantage.
  • Experience/Knowledge of Hubspot CRM is a plus.
Key Benefits
  • Competitive commission structures that reward your work
  • Bonuses and Commissions
  • Accelerated learning and career growth
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