Technical Support Specialist(Accounting)

4 weeks ago

Lahore, Punjab, Pakistan Contour Software Full time
About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started

The Division

Constellation's Dealership Group provides software and related services to dealerships across North America. It is comprised of market-leading product lines which offer mission-critical software across the following specialized dealership markets: Outdoor Power Equipment ("OPE"), Power Sports, Agriculture, Lift Truck, RV, and Marine. The Constellation Dealership group is part of Constellation Software Inc., a Canadian-based company, with annual revenues of approximately $3.5 billion.

Division Link: https://www.csystemssoftware.com/

Position Overview

C Systems is seeking a Technical Support Specialist (Accounting) to join our dedicated support team. The successful candidate will provide responsive, high-quality support for our proprietary software, basic hardware (e.g., printer connections, Microsoft services), and hosting services via email, live chat, or phone. This role is ideal for a bright, analytical, and customer-focused individual with a strong command of English and a background in accounting or technical support.

Key Responsibilities
  • Provide technical assistance and troubleshooting support for software and hardware issues through phone, email, or live chat.
  • Use a ticketing system to create, prioritize, manage, and document customer support cases.
  • Maintain accurate and timely records for all support interactions.
  • Identify and escalate critical or recurring issues to the team lead.
  • Deliver after-hours support when required.
  • Ensure customer satisfaction by achieving an 80%+ positive feedback rating on closed support tickets.
  • Meet team KPIs, including ticket resolution time and volume.
  • Contribute to and maintain an up-to-date internal knowledgebase.

Required Skills And Qualifications
  • Enthusiastic, quick learner with strong attention to detail.
  • Excellent English communication skills (verbal and written).
  • Experience living or studying in North America or the UK is a plus.
  • Customer-focused with a polite, professional, and tactful demeanor.
  • Strong analytical and problem-solving skills.
  • Basic understanding of ERP accounting modules (Accounts Receivable, Accounts Payable, General Ledger).

Educational And Technical Requirements
  • Bachelor's degree or equivalent (preferably in Accounting or Business Management).
  • 1–2 years of experience in a technical/software support role.
  • Familiarity with support tools such as ticketing systems and knowledgebases.
  • Basic accounting knowledge is preferred.
  • Proficient in Microsoft Office Suite.
  • Understanding of Windows Operating System and basic hardware troubleshooting.
  • Familiarity with database systems and SQL is a plus.

Work Environment
  • Full-time role aligned with Eastern Standard Time (EST)
  • Must be willing to work weekends as required
  • Based out of the Contour Lahore Office, functioning as part of the Global Support Team

Exciting Benefits We Offer
  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We're committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we've adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
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