Care Support Specialist

5 days ago


Lahore, Punjab, Pakistan Dcc Consultants Full time

DCC Consultants provides offshore corporate services to its partner healthcare organizations in the United States. We provide these services in marketing, communications, accounting, financial planning, revenue cycle management, information technology, and clinical support.

Job Description
  • Provide care coordination services to patients enrolled in chronic care management (CCM), principal care management (PCM), and remote patient monitoring (RPM) programs.
  • Conduct telephonic assessments and develop care plans based on the patients' needs and goals.
  • Monitor the patients' health status, adherence to care plans, and progress towards desired outcomes.
  • Communicate with the patients, their caregivers, and their primary care providers regularly and effectively.
  • Educate the patients about their chronic conditions, medications, preventive measures, and self-management skills.
  • Identify and address any barriers or gaps in care that may affect the patients' quality of life or health outcomes.
  • Collaborate with other members of the care team, such as nurse practitioners, pharmacists, social workers, and community resources, to coordinate and optimize the patients' care.
  • Document all care coordination activities and interventions in the electronic health record system.
  • Maintain compliance with all applicable policies, procedures, regulations, and standards of care.
Requirements

Work Experience:

  • A minimum of 2 years of telehealth experience in a US-based healthcare company back office is required.

Education:

  • MBBS degree along with a house job of 12 months is required.

Skills:

  • Critical decision making
  • Strong interpersonal, organizational, and data entry skills
  • Empathize with patient's needs
  • Proficiency in Microsoft Suite: Outlook, Word, Excel
  • Experience of working with EMR software

Workdays: Monday - Friday

Work hours: 6 pm – 3 am PKT (Night shift)

Benefits: Annual Bonus, Eid Bonuses, Provident Fund, Health Insurance (IPD, OPD), Fuel Card or Company Pick & Drop, EOBI, Free Meal

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