Care Support Specialist

3 weeks ago


Lahore, Punjab, Pakistan Dcc Consultants Full time

DCC Consultants provides offshore corporate services to its partner healthcare organizations in the United States. We provide these services in marketing, communications, accounting, financial planning, revenue cycle management, information technology, and clinical support.

Job Description
  • Provide care coordination services to patients enrolled in chronic care management (CCM), principal care management (PCM), and remote patient monitoring (RPM) programs.
  • Conduct telephonic assessments and develop care plans based on the patients' needs and goals.
  • Monitor the patients' health status, adherence to care plans, and progress towards desired outcomes.
  • Communicate with the patients, their caregivers, and their primary care providers regularly and effectively.
  • Educate the patients about their chronic conditions, medications, preventive measures, and self-management skills.
  • Identify and address any barriers or gaps in care that may affect the patients' quality of life or health outcomes.
  • Collaborate with other members of the care team, such as nurse practitioners, pharmacists, social workers, and community resources, to coordinate and optimize the patients' care.
  • Document all care coordination activities and interventions in the electronic health record system.
  • Maintain compliance with all applicable policies, procedures, regulations, and standards of care.
Requirements

Work Experience:

  • A minimum of 2 years of telehealth experience in a US-based healthcare company back office is required.

Education:

  • MBBS degree along with a house job of 12 months is required.

Skills:

  • Critical decision making
  • Strong interpersonal, organizational, and data entry skills
  • Empathize with patient's needs
  • Proficiency in Microsoft Suite: Outlook, Word, Excel
  • Experience of working with EMR software

Workdays: Monday - Friday

Work hours: 6 pm – 3 am PKT (Night shift)

Benefits: Annual Bonus, Eid Bonuses, Provident Fund, Health Insurance (IPD, OPD), Fuel Card or Company Pick & Drop, EOBI, Free Meal

#J-18808-Ljbffr

  • Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Care SpecialistWe are looking for a dedicated and compassionate individual to fill the role of Customer Care Specialist. The successful applicant will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.In addition to your customer service skills, you...

  • Care Specialist

    3 days ago


    Lahore, Punjab, Pakistan beBee Careers Full time

    We are looking for an experienced Care Specialist to join our team, someone who is passionate about delivering world-class customer care and support.In this role, you will be responsible for handling customer inquiries, resolving issues, and providing unparalleled service to our clients.Main Responsibilities:Customer Interaction: Develop and maintain strong...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Care SpecialistThis role requires a highly organized and detail-oriented individual with excellent customer service skills. You will be responsible for handling customer complaints, responding to customer inquiries, and resolving issues efficiently.Skills and QualificationsCustomer service and support skillsInterpersonal and communication...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Care Specialist Job DescriptionWe are seeking a skilled and compassionate Customer Care Specialist to join our team. As a Customer Care Specialist, you will be responsible for handling customer calls, responding to customer inquiries, and resolving customer concerns in a timely and professional manner.Key Responsibilities:Handle customer calls,...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Care Specialist">We are seeking a highly organized and detail-oriented Customer Care Specialist to join our team. In this role, you will be responsible for managing customer interactions and ensuring that all issues are resolved promptly and professionally.">About the Job:The successful candidate will have excellent organizational skills and be able...

  • Support Specialist

    2 weeks ago


    Lahore, Punjab, Pakistan beBee Careers Full time

    Role Description:">We are seeking a dedicated and skilled Support Specialist to join our customer care team. This critical role involves interacting with customers, resolving their concerns, and providing expert solutions to enhance their overall experience.">Key Responsibilities:">">Customer Interface: Engage with customers through various communication...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job Summary: Medical OfficerWe are seeking a skilled Medical Officer to join our team. The successful candidate will have a medical degree and relevant certifications, as well as experience in medicine and patient care.Key ResponsibilitiesThe Medical Officer will be responsible for the following key tasks:Providing patient care and supportTraining and...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Clinical Nurse OpportunityJoin our dynamic team of healthcare professionals and contribute to delivering exceptional patient care in a state-of-the-art medical centre.About the RoleWe are seeking a highly motivated Clinical Nurse to provide top-notch patient care and support our team's efforts to improve patient outcomes.The ideal candidate will possess...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job Title: Property Care SpecialistAbout the Position:We require an experienced Property Care Specialist to oversee the maintenance and upkeep of our estates, ensuring they remain in good condition.Key Tasks:Maintain accurate records of estate operationsConduct regular inspections to identify areas for improvementCollaborate with colleagues to resolve issues...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Role OverviewThis Virtual Medical Manager/Care Navigator position focuses on supporting patients through the entire care process, from initial contact to final resolution.You will work closely with patients to register their accounts, manage imaging orders, and assist with prior authorizations, all while ensuring seamless communication and follow-up.As a key...