Customer Service Representative

4 days ago


Islamabad, Islamabad, Pakistan Callwave Outsource Full time

Welcome to Callwave Outsource, a company specializing in streamlining taxi service operations. We offer call handling, ride dispatching, 24/7 support, and customized solutions for taxi businesses. Our vision is to empower taxi companies by managing backend operations, allowing them to focus on delivering excellent services to their customers.

Role Description

This is a full-time on-site role for a Customer Service Representative at Callwave Outsource in Islāmābād, Pakistan. The Customer Service Representative will be responsible for assisting customers promptly, coordinating ride dispatching, and ensuring seamless communication between drivers and passengers.

Qualifications

  • Customer Service Representatives, Customer Support, and Customer Satisfaction skills
  • Experience in Customer Service and Customer Experience
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team environment
  • Fluency in English
  • Previous experience in the transportation industry is a plus
Seniority level
  • Entry level
Employment type
  • Full-time
Industries
  • Outsourcing and Offshoring Consulting
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