Customer Service Representatives

3 weeks ago


Islamabad, Islamabad, Pakistan Smart Resource Full time

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensuring customer satisfaction and providing professional customer support.

Perks and Benefits:

  • Attractive salary package
  • Attractive incentives and bonuses
  • Free lunch and refreshments
  • Medical insurance
Job Specification

Customer Service Representative Requirements:

  • Proficiency in English language
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
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