Operations Manager – Northern Zone

Overall Compliance Monitoring

• Seek guidance / instructions from zonal GM, in consultation with Ops Excellence and other departments in HO and ensure further sharing with regions / areas in the spirit for best compliance.
• Ensure overall effective use of observations and data through compliance checks to bring about continuous improvement in regions / area(s).
• Provide support to different branch heads of regions to initiate appropriate response to official requirements.

Operational Efficiency

• Implement robust data quality management practices to ensure accuracy and reliability.
• Oversee enrolment / retention strategies to optimize resource utilization.
• Manage supply chain & logistics to ensure timely & efficient resource delivery.
• Effectively handle vendor management to build / maintain strong partnerships.
• Establish communication forums and channels to facilitate seamless internal communication.
• Generate and analyze performance reports to identify areas for operational improvement.

Resource Management

• Upon instructions from higher-ups including GM, communicate schools, areas & regions requirements to different departments while acting as a bridge between various departments e.g. RMD, Education, Supply Chain, Engineering, Marketing and IT.
• Verification, compilation / preparation and submission of central zone level annual reports / briefings including annual planning, RDP, NW planning, R&M, annual reviews and annual ceremonies etc. and ongoing procurement demand including R&M, centrally for all schools through concerned official in regions.
• Complete management and monitoring of R&M, fleet, logistical support, annual budget and procurement demands at Zone level for central activities / major events.

Network Planning & Development

• Alignment with Zone's expansion plan, explore and cultivate opportunities with external partners through Regions / areas to enhance the organization's network.
• Contribute to strategic growth and consolidation initiatives for the organization; taking lead from areas / regions and higher-ups.
• Assist regions / areas in their efforts in documentation processes for land / school acquisitions for future development, where required.
• Coordinate with government partners to align organizational goals with regulatory requirements.

Data Management

• Acquire and compile data related to operational, financial, logistics and administrative issues and forward to relevant departments; accuracy and time management be kept as hallmark.
• Ensure proper archiving of important data and its availability when and where required officially.
• Assist region / areas in collection, verification and resolution of data related issues (including audit and other administrative data).

Relationship / Growth Management

• Maintains seamless communication with all departments of HO especially Ops Excellence and regions / areas, with utmost clarity and understanding the spirit of instructions.
• Forms and maintains strong working relationship with HO, regional & area teams to ensure a strong collaborative working environment.
• Develop relationship of trust with seniors as well as field teams.
• Provide requisite support to different staff of regions to comprehend and respond to any unresolved issues.
• Also assist regional staff in their professional growth, where required.

Quality Assurance

• Oversee implementation of informed policies and amendments to ensure better outlook of the organization.
• In consultation with senior management, develop and execute plans for program interventions to ensure effective execution.
• Collaborate closely with education teams to align interventions with organizational goals and track to conclusive end.