Operations Manager

2 weeks ago

Karachi, Sindh, Pakistan VR Hiring Full time

- Manage and control all the aspects of store operations to promote cost effectiveness and profitability.

- Hire, direct, coach, support and delegate the sales team, monitoring their performance to achieve store targets.

- Motivate the team and develop their potential and develop succession plans for the store.

- Identify training needs for store staff to ensure relevant/value added training needs are delivered with support of operation and HR.

- Communicate effectively with the team, passing on all relevant information at the right time.

- Develop and manage compensation plan for the sales team.

- Develop annual and quarterly strategies for the store to meet sales targets, develop the team and increase business.

- Ensure stores are merchandised commercially and visually to company standards in direction for profit maximization.

- Ensure accurate and timely reconciliation of cash, floats and petty cash.

- Analyze stock management information available to ensure sales opportunities are maximized by using effective stock management practices.

- Ensure stock levels in store are maintained through monitoring stock and liaising with store planner for optimal replenishment.

- Manage day to day retail operations of the company.

- Ensure close coordination with dealers and maximize the dealership sales.

- Ensure utmost customer service, and cultivate a culture of excellent customer service, leading by example on the sales floor. Deal with customer complaints effectively and promptly.

Job Specification

Skills / Job Requirement:

- Must have passion for brand retailing.

- Graduate with tertiary qualifications in Sales & Marketing.

- Relevant experience in an equivalent position of at least three years.

- Excellent communication, interpersonal skills, selling and team building skills.

- Must be able to furnish two verifiable references.

- A good command over MS Office applications.

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