Operations Manager

3 weeks ago

Karachi, Sindh, Pakistan Arpatech Pvt Limited Full time
Job Responsibilities
  • Assign, schedule, and supervise the daily tasks and functions of the operations team.
  • Provide direction, leadership, and motivation to all associates in your department.
  • Monitor operational KPIs like lead times, fulfillment rate, shipping time, etc., to track progress towards operational goals for direct E-Commerce business and work on initiatives to improve KPIs.
  • Participate in planned day-to-day business operations to increase efficiency.
  • Manage the day-to-day performance of order fulfillment, returns, and daily replenishment shipments.
  • Ensure timely and accurate completion of all orders.
  • Communicate about all order issues and share recommendations to implement best practices to drive efficiencies.
  • Lead a team of individuals, delegate tasks, and supervise all functions that occur in this department.
  • Staff and train all new employees and temp labor for your department.
  • Lead program forecasts and seasonality to ensure proper processes are being followed for inventory planning.
  • Be flexible and willing to change course depending on business needs.
  • Build strong relationships with different departments and levels.
  • Work with the customer services team to understand consumer pain points and work on initiatives to improve consumer experience.
Job Specification

Skills:

  • Knowledge of FMCG brands and background with Technology.
  • Strong organizational, time management, and problem-solving skills.
  • Self-starter who develops and communicates new ideas based on trends and analyses, then takes action to turn the ideas into reality.
  • Able to prioritize and manage multiple tasks in a fast-paced environment and direct others to do so.
  • Proficient in Microsoft Office suite (Word, Excel, and PowerPoint).

Education: Preferred Bachelor's or Master's in Supply Chain.

Location: Information Technology and Services - Karachi, Pakistan.

About Us

Arpatech is a boutique technology services company delivering business solutions to its global customers. Arpatech delivers a broad portfolio of information technology and business process outsourcing services to clients in the financial services sector.

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