
Operations Manager
1 week ago
- Assign, schedule, and supervise the daily tasks and functions of the operations team.
- Provide direction, leadership, and motivation to all associates in your department.
- Monitor operational KPIs like lead times, fulfillment rate, shipping time, etc., to track progress towards operational goals for direct E-Commerce business and work on initiatives to improve KPIs.
- Participate in planned day-to-day business operations to increase efficiency.
- Manage the day-to-day performance of order fulfillment, returns, and daily replenishment shipments.
- Ensure timely and accurate completion of all orders.
- Communicate about all order issues and share recommendations to implement best practices to drive efficiencies.
- Lead a team of individuals, delegate tasks, and supervise all functions that occur in this department.
- Staff and train all new employees and temp labor for your department.
- Lead program forecasts and seasonality to ensure proper processes are being followed for inventory planning.
- Be flexible and willing to change course depending on business needs.
- Build strong relationships with different departments and levels.
- Work with the customer services team to understand consumer pain points and work on initiatives to improve consumer experience.
Skills:
- Knowledge of FMCG brands and background with Technology.
- Strong organizational, time management, and problem-solving skills.
- Self-starter who develops and communicates new ideas based on trends and analyses, then takes action to turn the ideas into reality.
- Able to prioritize and manage multiple tasks in a fast-paced environment and direct others to do so.
- Proficient in Microsoft Office suite (Word, Excel, and PowerPoint).
Education: Preferred Bachelor's or Master's in Supply Chain.
Location: Information Technology and Services - Karachi, Pakistan.
About UsArpatech is a boutique technology services company delivering business solutions to its global customers. Arpatech delivers a broad portfolio of information technology and business process outsourcing services to clients in the financial services sector.
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