ServiceNow Developer/Senior Consultant Specialist

4 weeks ago

Hyderabad City Taluka, Pakistan HSBC Full time

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team as a Senior Consultant Specialist.

In this role, you will:

  • Possess knowledge of domains like procurement, TPRM, GRC (preferred).
  • Demonstrate strong stakeholder management skills and experience working with various clients globally.
  • Lead teams using agile methodologies and participate in all agile ceremonies.
  • Manage a POD of developers and testers, with knowledge of estimation techniques, release management, and deployments.
  • Have experience with ITSM, ITOM (Event Management and Integrations), SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool, and TBSM.
  • Create and implement Business Rules, UI Actions, UI Policies, and Client Scripts for ServiceNow applications.
  • Develop strategies to identify issues and gaps in ITSM and ITOM modules.
  • Configure Event Management including Event Mapping Rules, Transform Rules, and Alert Rules.
  • Customize Email Notifications, Inbound Email Actions, Reports, and Dashboards.
  • Implement integrations between ServiceNow and third-party applications using REST and SOAP APIs.
  • Create homepages and dashboards for stakeholders.
  • Configure Access Control Lists (ACLs) based on security requirements and provide backup for activities like CMDB administration.
  • Create custom applications and modules in ServiceNow as per requirements.
  • Work with UI Builder, Export Sets, Service Portal, JavaScript, and Integration Hub.
  • Handle activities related to Configuration such as creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
  • Develop KPIs and generate ITSM performance metrics using ServiceNow Performance Analytics.
  • Stay updated with ServiceNow best practices, new features, and industry trends.
  • Experience with ServiceNow environment upgrades.
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