Medical Call QA Executive

3 weeks ago


Karachi, Sindh, Pakistan SourceCode Full time

We are seeking a dedicated, full-time Medical Call QA Executive to join our team. The ideal candidate will possess strong analytical skills and a keen eye for detail, ensuring the highest quality standards in our medical campaign calls. As a Medical Call QA Executive, you will play a crucial role in ensuring that all calls meet compliance guidelines, providing feedback for continuous improvement, and contributing to the overall quality of service.

Responsibilities:

  1. Evaluate inbound and outbound calls related to the medical campaign, ensuring compliance with quality standards and operational guidelines.
  2. Verify lead authenticity by cross-checking information provided by clients and maintaining detailed and accurate records.
  3. Identify areas for improvement in call handling and service delivery, providing constructive feedback to agents to enhance overall quality.
  4. Conduct training sessions and coaching to address gaps in performance, ensuring continuous improvement in call quality and compliance.

Shift Timings: 6:00 PM – 3:00 AM

How to apply: Interested candidates share your resume at noman1043@sourcecode.world

Seniority level

Entry level

Employment type

Full-time

Job function

Quality Assurance

Industries

IT Services and IT Consulting

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