
Medical Call QA Executive
3 weeks ago
We are seeking a dedicated, full-time Medical Call QA Executive to join our team. The ideal candidate will possess strong analytical skills and a keen eye for detail, ensuring the highest quality standards in our medical campaign calls. As a Medical Call QA Executive, you will play a crucial role in ensuring that all calls meet compliance guidelines, providing feedback for continuous improvement, and contributing to the overall quality of service.
Responsibilities:
- Evaluate inbound and outbound calls related to the medical campaign, ensuring compliance with quality standards and operational guidelines.
- Verify lead authenticity by cross-checking information provided by clients and maintaining detailed and accurate records.
- Identify areas for improvement in call handling and service delivery, providing constructive feedback to agents to enhance overall quality.
- Conduct training sessions and coaching to address gaps in performance, ensuring continuous improvement in call quality and compliance.
Shift Timings: 6:00 PM – 3:00 AM
How to apply: Interested candidates share your resume at noman1043@sourcecode.world
Seniority levelEntry level
Employment typeFull-time
Job functionQuality Assurance
IndustriesIT Services and IT Consulting
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