Assistant Director

2 days ago

Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time
Overview

RDX Sports is a globally recognized brand with over two decades of market presence. We are looking for an Assistant Director - Customer Support, Compliance & Excellence to join our global team. This role is critical in driving customer service excellence, ensuring compliance with regulations, and enhancing operational efficiency across multiple e-commerce platforms, including Shopify, Amazon, and other online retail channels.

Reporting to the Vice President, the selected candidate will work closely with cross-functional teams to maintain compliance, improve customer support processes, and lead initiatives that enhance service quality across our global operations.

Responsibilities
  • Customer Support Management: Oversee and optimize customer support operations across Shopify, Amazon, and other online retail platforms
  • Develop and implement scalable customer support strategies to enhance user experience and retention
  • Ensure that support teams meet service-level agreements (SLAs), key performance indicators (KPIs), and platform-specific guidelines
  • Monitor and analyze customer feedback and implement support solutions to improve response times and efficiency
  • Collaborate with supply chain and product teams to ensure customer concerns are addressed
  • Maintain in-depth knowledge of CRM platforms
  • Knowledge of e-commerce platform operations and deep understanding of orders, returns, refunds and escalations
    • Compliance & Excellence Management: Ensure full compliance with e-commerce regulations, platform policies (Amazon, Shopify, etc.), data protection laws and consumer rights
    • Develop, implement, and maintain a compliance framework to prevent violations and manage risk
    • Conduct internal audits, reviews, and investigations to identify compliance gaps
    • Stay updated on regulatory changes affecting Amazon, Shopify, and other online marketplaces
    • Oversee dispute resolution and compliance-related issues on e-commerce platforms, ensuring adherence to policies and avoiding account suspensions or penalties
    • Possess in-depth knowledge of e-commerce platforms KPIs and SLAs
    • Implement quality assurance (QA) programs to enhance the efficiency of customer support across various sales channels
    • Develop training programs to ensure support agents have deep knowledge of Amazon, Shopify, and other marketplace requirements
    • Collaborate with supply chain and operations teams to streamline customer support and compliance processes
    • Drive innovation and process automation to improve response time and efficiency in customer interactions
    Qualifications
    • Bachelor\'s or Master\'s degree in Business, Law, Marketing, or a related field
    • Proven experience in customer support and compliance management within a global e-commerce business
    • Strong working knowledge of Shopify, Amazon, and other online retail marketplaces
    • Experience in managing large, global customer support teams
    • In-depth understanding of e-commerce compliance requirements, platform policies, and international regulations
    • Fluency in oral and written English is a must
    Benefits
    • Fuel Allowance
    • Medical Insurance
    • Free Lunch Facility (In-house)
    • GYM Passport (Panel Gym\'s Free of Cost)
    • Participatory Fund
    • Market Competitive Salary
    • Learning & Challenging Work Environment
    • Amazing Work Culture
    • Paid Time off
    • Group Life Insurance
    • Gratuity
    • Maternity Leaves and many more
    Seniority level
    • Mid-Senior level
    Employment type
    • Full-time
    Job function
    • Other
    Industries
    • IT Services and IT Consulting

    #J-18808-Ljbffr

  • Assistant Director Operations

    7 hours ago

    Islamabad, Islamabad, Pakistan HRSI Full time

    OverviewJob Overview: Our client, a leading name in academia, is looking for an Assistant Director Operations (North). The Assistant Director Operations will support the Regional Director in managing school operations ensuring academic and administrative excellence, compliance with policies, and smooth functioning of campuses.ResponsibilitiesOversee...

  • Assistant Director

    3 weeks ago

    Islamabad, Islamabad, Pakistan National Job Portal (NJP) Full time

    Assistant Director (Technical/EG-2) at Frequency Allocation Board (FAB)Electrical, Electronics, Telecommunication, or Computer Engineering.Experience3 YearExperience DetailsMinimum 3 years' experience in a relevant field from a public/private sector ICT organization/Telecom Company. Preference given to experience in: Fixed and Wireless Communication Radio...

  • Assistant Director Law

    1 day ago

    Islamabad, Islamabad, Pakistan Anam Weaving Mills Full time

    Assistant Director LawAnam Weaving Mills, PakistanResponsibilities:Assist the senior management in advisory matters related to Company Law.Assist in preparation of working papers on legal issues.Research and study international best practices in Company Law.Interact with stakeholders to make improvements in the existing Company Laws and provide inputs to the...

  • Assistant Director Finance at PRCS

    1 day ago

    Islamabad, Islamabad, Pakistan Pakistan Red Crescent Society Full time

    Report a Concern to PRCS: Email us at whistleblowcomplaints@prcs.org.pkAssistant Director Finance at PRCSJob Type: Full-TimePRCS is seeking a dynamic, competent, and result-oriented individual based in Islamabad for the position of Assistant Director Finance.Minimum Requirements:BBA/MBA/M.COM/ACCA in Finance, Accounts, or Financial Management from an...

  • Assistant Director Operations

    1 week ago

    Islamabad, Islamabad, Pakistan HR POD Careers Full time

    Requirements:Masters degree in Education, Business Administration, or related field.Overall 12-15 Years of Experience with 710 years of relevant experience in school/education management or operations.Strong leadership, problem-solving, and communication skills.Ability to manage multiple campuses and stakeholders effectively.Responsibilities:Oversee...

  • Assistant Director Marketing

    2 days ago

    Islamabad, Islamabad, Pakistan REACH FIRST Full time

    OverviewPosition Title: Assistant Marketing DirectorJob Timings: 3:00 PM to 11:00 PMReporting to: CEODepartment: MarketingLocation: Bahria Town Phase 4, RawalpindiAbout Us: Reach First is a Canadian company that provides software development, digital marketing, and custom solutions services to our clients. We also build and operate multiple business units...

  • Assistant Director Marketing

    16 hours ago

    Islamabad, Islamabad, Pakistan Reach First Full time 104,000 - 130,878 per year

    Position Title: Assistant Marketing DirectorJob Timings: 3:00 PM to 11:00 PMReporting to: CEODepartment: MarketingLocation: Bahria Town Phase 4, RawalpindiAbout Us:Reach First is a Canadian company that provides software development, digital marketing, and custom solutions services to our clients. We also build and operate multiple business units within...

  • Assistant Director Marketing

    2 days ago

    Islamabad, Islamabad, Pakistan Reach First Full time 104,000 - 130,878 per year

    Position Title: Assistant Marketing Director Job Timings: 3:00 PM to 11:00 PM Reporting to: CEO Department: Marketing Location: Bahria Town Phase 4, Rawalpindi About Us:Reach First is a Canadian company that provides software development, digital marketing, and custom solutions services to our clients. We also build and operate...

  • Assistant Director

    2 days ago

    Islamabad, Islamabad, Pakistan IGATE Full time $60,000 - $80,000 per year

    RDX Sports is a globally recognized brand with over two decades of market presence. We are looking for an Assistant Director – Customer Support, Compliance & Excellence Department to join our global team. This role is critical in driving customer service excellence, ensuring compliance with regulations, and enhancing operational efficiency across multiple...

  • Assistant Director-Climate Change Adaptation- "Female Only"

    2 days ago

    Islamabad, Islamabad, Pakistan PRCS Full time 600,000 - 1,200,000 per year

    Posted date29th August, 2025Last date to apply7th September, 2025CountryPakistanLocationsIslamabadCategoryClimate ChangeTypeFull TimePosition1Title:Assistant Director-Climate Change Adaptation- "Female Only"Location:NHQ- IslamabadDepartment:Climate Change Adaptations (CCA)Project:Climate Advocacy & Coordination for Resilient Action (CACRA)Reporting toDeputy...