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Trainee Branch Services Officer

4 weeks ago

Karachi, Sindh, Pakistan Faysal Bank Limited Full time

Responsibilities:

  1. To handle and execute the set of financial/non-financial transactions (i.e. Cash Deposits/Withdrawals, Local/Foreign Remittances, Utility Bills, Outward Clearing, Cash Sorting, Payment Orders, Fund Transfers etc.) in the assigned Branch, in line with the Bank's/SBP's Regulations and established Turn Around Times, in order to provide financial solutions to the Bank's customers.
  2. To ensure proper execution and preparation of vouchers regarding the daily operational activities of the Branch, whilst ensuring compliance with Bank/SBP Regulations.
  3. To ensure proper preparation of reports, logs and registers on all operational activities, i.e., Cheque Book Issuance/ Issuance of local/Foreign remittances/Locker Room records/etc.
  4. To ensure closure of the Cash Counter at ATM at day-end with complete reconciliation with the cash balances in the core-banking system, and balancing of the physical cash inventory in the vault and ATM.
  5. To ensure proper storage/handling and balancing of cash and security stationary in the Branch Vault.
  6. To provide customers with effective and efficient support in meeting their transactional needs, with a focus on transaction accuracy, and low Turn Around Time.
  7. To resolve outstanding issues/lapses in daily operational activities, in coordination with the Sr. BSO/Branch Service Manager.
  8. To maintain effective and regular interaction with centralized operations departments to resolve any transactional issues and ensure efficient processing of customer transactions.
  9. To ensure familiarity and compliance with any changes in regulatory requirements through regular review of Bank and SBP's Circulars/Notifications.
  10. To execute the Branch Vault/Cash Counter transactions as required by internal audit/SBP inspection teams.
  11. To ensure screening/verification of customers' identity and entering correct details of customers in the system at the time of executing transactions.
  12. To handle the physical movement of cash from/to the Branch Vault, in coordination with the Bank's approved security companies.
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