Technical Support Engineer
4 weeks ago
Direct message the job poster from TozCall
Founder & CEO at TOZCALL (Call Hub Inc) & RT DeskThe ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.
Responsibilities
- Maintain excellent customer satisfaction and review support tickets for appropriate resolution.
- Provide customer support through phone and chat.
- Work with other departments to resolve customer issues in a timely manner.
- Serve as a point of contact for customer support and complaints.
- Proactively identify, investigate, and resolve recurring customer support issues.
- Maintain appropriate documentation and records of customer interactions.
- Maintain appropriate files regarding each customer interaction.
- Communicate effectively with peers and managers.
- Communicate to customers during outbound phone calls.
- Verify customer requests are accurate and consistent.
Requirements And Skills
- Only Fresh Graduates required.
- Bachelor's degree in engineering, computer science, or related field.
- Excellent English verbal and written communication.
- Strong interest in IT or construction products.
On-site job training will be provided.
Seniority levelEntry level
Employment typeFull-time
Job functionInformation Technology
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