Customer Service Officer

1 day ago


Islamabad, Islamabad, Pakistan Zong CMPAK Full time

Providing customer services to Customers, by answering their queries, Request & Complaints as defined in the process.

Responsible for achieving high customer satisfaction through high-quality service delivery.

To ensure smooth and flawless helpline operations.

Take accurate measures against customer complaints. Provide input to secure strategies for the Customer Services.

TT generation of Customer's.

Participate in all team meetings and team building/Motivational exercises on a daily/weekly/monthly basis. Contribute to managing team objectives through teamwork.

Responsible for meeting all targets/KPIs on daily basis set by the Department.

Show excellent customer services skill and help in improving brand image and loyalty.

Job Specification
  1. Team Work
  2. Time Management
  3. Knowledge of Telecom Industry
  4. Analytical skills
  5. Through understanding of Call Center Operations

Telecommunications - Islamabad, Pakistan

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