
Specialist (Communications), Electronic Health Records
2 weeks ago
The Aga Khan University is a private, international university committed to international standards of excellence in teaching, research and service. Its teaching hospital, the Aga Khan University Hospital has been accredited by the prestigious Joint Commission International for achieving the highest international healthcare standards.
The Institution is implementing an Electronic Health Record (EHR) system and requires a Communication Specialist who will play a vital role in ensuring effective communication between different stakeholders, including the EHR implementation team, hospital leadership, healthcare professionals, nurses, technical staff, and patients. The implementation will cover Aga Khan University Health services network in Pakistan, including our Main Hospital, 4 Off-Campus Hospitals, and the Outreach Network.
This is a contractual position for 2 years.
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopting appropriate standards for safeguarding and promoting a respectful relationship with its diverse workforce and stakeholders.
Job Role / Responsibilities:
The Communications Specialist is expected to enable seamless communication between different stakeholders to timely implement the EHR system. Responsibilities include:
- Developing and executing strategic internal and external communication plans for the EHR system implementation.
- Acting as a liaison between healthcare providers, clinical staff, and other relevant stakeholders.
- Developing content using existing and new templates, including video, audio, slide decks, and other visual content.
- Following all review processes before content creation and dissemination.
- Supporting the strategic goals of the EHR implementation team by developing targeted communication campaigns.
- Planning and prioritizing workstreams using project management tools.
- Maintaining relevant databases and ensuring adherence to Marketing and Communication SOPs.
- Writing and implementing Standard Operating Procedures (SOPs) to streamline processes.
- Managing all administrative tasks related to communications.
- Developing visual content and artwork in collaboration with internal and external teams.
- Executing an effective external communications strategy for the EHR system.
- Collaborating with the PR agency to amplify messages.
Eligibility Criteria / Requirements:
- A master's degree in communication design, public relations, journalism, or equivalent.
- Certification or training in change management (e.g., Prosci, ADKAR) is highly desirable.
- 3 to 5 years of experience in designing and implementing effective communication strategies.
- Experience with large-scale technology implementations or organizational change projects is highly desirable.
- Proven ability to design and execute communications plans with measurable results.
- Experience working in large organizations with multiple stakeholders.
- Proficiency in stakeholder engagement and resistance management.
- Strong written and oral communication skills in English and Urdu.
- Computer proficiency in MS Office, Adobe Premier, Adobe Illustrator, and social media analytics.
Comprehensive employment reference checks will be conducted.
Seniority levelMid-Senior level
Employment typeFull-time
Job functionOther
IndustriesHigher Education and Hospitals and Health Care
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