Chief Technology

Chief Technology & Operations Officer, Pakistan

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Job Summary

Own and drive the integrated "One Bank" Technology and Operations agenda in Pakistan, aligning across business and functions, working closely with Cluster T&O MT, Country MT, Group Technology and Operations MT, and relevant stakeholders. This includes all regulatory responsibilities and acting as the face-off to regulators on behalf of Technology and Operations in the country.

Key Responsibilities

Strategy

• Partner with the Country CEO to develop and refine the country's strategy.
• Ensure alignment of Technology and Operations strategies at the country level, incorporating local needs into Group strategies.
• Oversee the implementation of service delivery strategies, working with key leadership.
• Drive key initiatives and projects supporting the country's strategic goals.
• Manage critical projects such as acquisitions, divestitures, and regulatory initiatives, including regulatory liaison when necessary.
• Identify and execute initiatives to grow the business and increase operational efficiency.
• Lead the digital transformation agenda to position the bank as a leading digital entity.
• Promote agile adoption within Technology and Operations teams to improve customer experience and outcomes.
• Streamline processes, leverage technology for productivity, and reduce risks.
• Oversee strategic investment reviews and key decision-making processes at the country level.

Business

• Work with management and risk committees to ensure efficiency and scalability aligned with global standards.
• Collaborate with business heads to implement change management and ensure strong controls and governance.
• Maintain cost discipline and prioritize issues related to risk, control, investment, and talent.
• Align projects and priorities with CIO and COO, ensuring effective execution.
• Drive continuous productivity and efficiency improvements.
• Ensure stable, secure, and high-quality technology and operations delivery.

Regional Initiatives & Governance

• Manage regional projects, including regulatory and strategic initiatives.
• Support business growth and operational efficiency initiatives at the regional level.
• Ensure governance standards are met, operational risks are managed, and compliance with legal and regulatory requirements.
• Lead risk management, escalation, and mitigation efforts, supporting audit and regulatory processes.

Processes & Technology

• Lead process excellence initiatives to reduce risk and improve client service.
• Ensure alignment with global policies and drive digitization projects.
• Promote best practices, technology standards, and integrated "One Bank" strategies across functions.

People & Culture

• Model and promote the bank's values and culture.
• Lead change to foster a client-centric, agile, and accountable culture.
• Attract, develop, and retain top talent, ensuring diversity and inclusion.
• Review team structures, provide training, and ensure succession planning.

Resilience, Conduct & Stakeholders

• Ensure resilience frameworks support business strategy and risks are managed.
• Oversee conduct and compliance, promoting ethical standards and regulatory adherence.
• Engage with internal and external stakeholders, including regulators, clients, and industry partners.

Additional Responsibilities

• Embed the bank's values and behaviors in the Technology & Operations function.
• Build a culture of good conduct and operational excellence.

Qualifications & Skills

• Relevant degree or professional qualification.
• 3-5 years as a senior people leader, with 5-7 years in technology leadership.
• Strong understanding of IT infrastructure and banking systems.
• Experience managing global teams in operations and technology.
• Knowledge of future technology trends and agile transformation.
• Excellent stakeholder management and communication skills, with international exposure preferred.
• Commitment to diversity, inclusion, and continuous learning.

Standard Chartered is committed to diversity and inclusion, offering a competitive salary, benefits, and a supportive environment for growth and development.

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