Account Manager- Client Services

3 days ago

Lahore, Punjab, Pakistan IO DIGITAL Full time
  • Act as the primary point of contact for the client on all things social/digital, ensuring timely updates, responses, and clarity across all campaigns & requirements which may be planned, periodic and always-on and ad-hoc.
  • Manage complete internal operations of the client across all campaigns with internal teams including design, animation, media, PR, IM, community teams if required.
  • Meet and liaise with client to discuss and identify their requirements, understanding brief documents and debriefing with relevant teams at the agency.
  • Take complete ownership of the client portfolio business as the main client facing account lead.
  • Own end-to-end campaign execution from brief to final rollout—including idea generation, daily / monthly content calendar alignment, approvals, and deployment.
  • Ensure consistency of tone, brand voice, and creative aesthetics across all platforms as per the client's guidelines.
  • Manage a seamless system of final approved output , based on client's requirements, post revisions / modifications for everything from the client.
  • Publish/ Digitally post all organic feed content / posts / stories / reels on all platforms as scheduled and mandated by client relevant and officiated by the client including META, YT, Linked-In, Tik Tok and Twitter and others platforms as and when officiated.
  • Create always-on calendars, campaign plan presentations incorporating help from design, IM/PR team.
  • Own the complete end-to end reporting process for the client and drive the reporting as mandated by the client.
  • Present the campaign ideas and presentations to the client as per their requirements and plans.
  • Work closely with media planning teams to sync organic and paid social strategies for maximum performance.
  • Coordinate with PR and influencer teams to ensure integrated campaign messaging and narrative alignment.
  • Lead , monitor and make necessary arrangements for seamless execution of all committed deliverables from agency on Client events including shoots, live-sessions, special day productions.
  • Ensure end-to end data delivery and assist on work deliverables related to production post live events / shoots.
  • Identify opportunities for cross-selling and upselling additional services or solutions within existing accounts to maximize revenue and enhance client relationships.
  • Manage social media platforms communities and moderation assigned .
  • Regularly create client reports as mandated by them .
  • Lead and mentor junior account executives or social content coordinators, if any.
  • Foster a spirit of accountability, creativity, and urgency within the internal team.
  • Undertake administrative tasks including pre and post-production alignment for and from execution to delivery.
  • Arrange and attend meetings, take notes and share contact reports.
  • Assist in pitches, along with other agency colleagues, with the aim of securing new business for the agency as and when required.

Qualifications
  • Bachelor's degree in Marketing, Communications, Business, or a related field.
  • Previous account management experience of a minimum 02 years.
  • Strong verbal and written communication skills.
  • Hands on experience with social media platforms and best practices.
  • Proficiency in Microsoft Office Suite.
  • Creative thinking and problem-solving skills.
  • Relevant experience with pre and post-productions.
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