Customer Support Specialist

21 hours ago


Lahore, Punjab, Pakistan RepairDesk Full time

Join to apply for the Customer Support Specialist role at RepairDesk.

RepairDesk is a modern repair shop management software with 40+ powerful integrations and modules. The software is customizable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage inventory, and run profitable repair stores.

Tasks

This is a full-time on-site role for a Client Support Executive at RepairDesk in Lahore. The Client Support Executive will be responsible for ensuring customer satisfaction, effective communication, account management, sales support, and consulting services on the repair shop management software.

  1. Provide remote software training to customers and follow up to ensure they're using the software effectively.
  2. Address customer complaints in a compassionate and patient manner via live chat and telephone.
  3. Research and follow-up with customer issues and report customer requests to the development team.
  4. Maintain a competent understanding of the company's products and their functions.
  5. Follow company communication procedures, policies, and guidelines at all times.
Requirements
  1. 2-3 years of experience related to client communication.
  2. Outstanding written and verbal English communication skills.
  3. Proven experience of customer interaction via Live Chat, Email & Call.
  4. Demonstrated experience using standard office software (such as MS Office, TeamViewer, Ring Central or similar call-center solutions) & web-based technologies (such as Dropbox and Google Drive).
  5. Preference will be given to those with experience in a high-volume call center environment.
  6. Preference will be given to those with IT/technical background or experience, knowledge about ERP, or experience working in a SaaS-based software company.
  7. Shift Time: 7 pm to 4 am (Pakistan Time).
Benefits
  • Health Insurance (IPD) - Self, Spouse & Children
  • Provident Fund
  • Paid Leaves (Casual, Medical & Annual)
  • Subsidized Lunch/Dinner
  • Maternity & Paternity Benefits
  • Quarterly Performance Bonuses
  • Paid Trips & Tours
  • Profit/Stocks Sharing Plan (Tenured Employees)
Additional Information
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: IT Services and IT Consulting

Referrals increase your chances of interviewing at RepairDesk by 2x.

Get notified about new Customer Support Specialist jobs in Lahore, Punjab, Pakistan.

#J-18808-Ljbffr

  • Lahore, Punjab, Pakistan Live Support Limited Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Live Support LimitedFounder & CEO of Live Support | Providing 24/7/365 Customer Support |Transforming Businesses Globally We're Hiring: Customer Support Representative (Crypto Mining Focus)Location: Main Boulevard, GulbergShift: 2 PM – 10 PM (Rotational)We are...


  • Lahore, Punjab, Pakistan Eco Energy Services Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • Lahore, Punjab, Pakistan Beta Business Direct Full time

    Customer Support Specialist Beta Business Direct, Pakistan A reputed UK-based B2B service provider firm is looking for a female Customer Service Specialist who can deal with customers effectively and generate leads. A candidate must have hands-on experience in call center. Performance-based bonuses will also be given.Responsibilities:Influence customers and...


  • Lahore, Punjab, Pakistan Easetalent Full time

    1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from EasetalentTalent Source Specialist @Easetalent | Startup Recruiter | Talent Acquisition | Trusted Partner in Building Teams for Startups, SMBs and Scaling…Lahore |Full Time |On-Site |70,000 - 80,000Job Overview:We are...


  • Lahore, Punjab, Pakistan Stampa Solutions Full time

    1 day ago Be among the first 25 applicantsDirect message the job poster from Stampa SolutionsAt Stampa Solutions, we're committed to delivering exceptional customer experiences and we're looking for a proactive and friendly Customer Support Representative to join our growing team.Job Summary:We are seeking a reliable and enthusiastic Customer Support...


  • Lahore, Punjab, Pakistan Diem Full time

    Respond to customer queries in a timely and accurate way, via phone, email or chat.Identify customer needs and help customers use specific features.Monitor customer complaints and reach out to provide assistance.Share feature requests and effective workarounds with team members.Inform customers about new features and functionalities.Follow up with customers...

  • Customer Services

    1 week ago


    Lahore, Punjab, Pakistan 247 Support Full time

    Bachelor's degree in any discipline, preferably in business, marketing, or communication, with a minimum CGPA of 3Customer ServicesWe are seeking fresh graduates for On Rotation Customer Services job in our Lahore-based Office. As a successful candidate, you will join our dynamic team and provide support to our valued customers on rotation basis.Job days are...


  • Lahore, Punjab, Pakistan ibex Full time

    Customer Support Specialist - Western UnionAssist customers in resolving queries pertaining to the electronic transfer of funds.Assist in the process of all documents required to perform transactions.Analyze customers' concerns with resolutions within the timeframe.Coordinate inbound customers' inquiries and provide resolutions.Maintain knowledge of...


  • Lahore, Punjab, Pakistan Cyber System Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Cyber System.Role DescriptionThis is a full-time, on-site role for a Customer Technical Support specialist located in Mozang Lahore. The Customer Technical Support specialist will be responsible for providing technical support to clients, addressing their...


  • Lahore, Punjab, Pakistan Bvital Full time

    Location: Hall Road, Lahore (On-site)Shift: 12 PM to 6 PMSalary: 25,000 PKR + IncentivesRole Overview:VITAL ONE is looking for a full-time Customer Support Specialist to assist our clients, manage orders, and resolve issues to ensure a seamless experience. You'll be the first point of contact, helping customers with inquiries and ensuring they leave...