Senior Consultant

5 hours ago

Lahore, Punjab, Pakistan Inbox Business Technologies Full time

1 day ago Be among the first 25 applicants

We at Inbox Business Technologies, are seeking a Senior Consultant - ITSM with expertise in ISO/IEC 20000 implementation and ITIL framework. The ideal candidate should have 6 to 8 years of proven experience in IT Service Management, including end-to-end implementation of ISO 20000 ITSM, process optimization, audit readiness, and capability maturity assessments. The candidate will lead client engagements, guide junior consultants, and provide strategic advice to improve service delivery and operational excellence.

Job Description:

  • Lead the implementation, assessment, and auditing of ISO 20000-based IT Service Management Systems (ITSMS).
  • Design, implement, and maintain ITSM frameworks aligned with ITIL standards.
  • Conduct service maturity assessments, gap analyses, and process improvements.
  • Develop and refine ITSM policies, procedures, and service management processes (e.g., Incident, Problem, Change, Release, and Service Level Management etc.).
  • Guide organizations in optimizing IT operations, improving service quality, and ensuring regulatory compliance.
  • Provide support for ISO 20000 certification audits, including documentation preparation and addressing non-conformities.
  • Assist in the selection and implementation of ITSM tools (e.g., ServiceNow, Jira, BMC Remedy, Managed Engine, etc.).
  • Provide training and awareness programs to clients on ITSM best practices.

Requirements
  • Master's or Bachelor's degree in Information Technology, Computer Science, or IT-related field.
  • ITIL Expert/Managing Professional, ISO 20000 Lead Implementer / Lead Auditor.
  • 6-8 years of experience in ITSM consulting or related roles.
  • In-depth knowledge of ITIL, ISO 20000, and other relevant frameworks/regulations.
  • Practical experience in ISO 20000 implementation.
  • Familiarity with other IT standards/frameworks such as ISO 27001, COBIT, and NIST, NCA, SAMA would be an added advantage.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Proven ability to manage multiple projects and clients simultaneously.
  • Experience in conducting internal and external audits related to ITSM would be an added advantage.
  • Strong stakeholder engagement, report writing, and project management skills.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesIT Services and IT Consulting

Referrals increase your chances of interviewing at Inbox Business Technologies by 2x

Sign in to set job alerts for "Senior Consultant" roles.Senior/Principal Business Analyst (Account Management)Senior Manager - Financial Reporting and AnalysisSenior Manager Business Development - Fixed LineSenior Consultant - Technology Consulting - Oracle Analytics and AI Technical Consultant - PakistanAssistant Manager - Technology Consulting - SAP - Production Planning - PakistanSenior Manager – Taxation (Group Level) | LLB MustAssistant Manager - Technology Consulting - SAP - Production Planning - PakistanSenior Consultant - Technology Consulting - Oracle Analytics and AI Technical Consultant - Pakistan

Lahore District, Punjab, Pakistan 1 day ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Educational Consultant

    4 weeks ago

    Lahore, Punjab, Pakistan Times Consultant (Pvt.) Ltd. Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Times Consultant (Pvt.) Ltd.Are you someone who loves talking to people? Are you an extraordinary professional who's looking to change your line of work? Do you have a natural charisma and want to use that to help people make good decisions in their lives? Do you...

  • Educational Consultant

    4 weeks ago

    Lahore, Punjab, Pakistan Times Consultant (Pvt.) Ltd. Full time

    2 days ago Be among the first 25 applicantsDirect message the job poster from Times Consultant (Pvt.) Ltd.Assistant Regional Manager-Times Consultant LahoreAbout UsEstablished in 2004, Times Consultant is a premier study abroad consultancy with 36 global offices, proudly operating the world's largest course search platform, www.TimesCourseFinder.com....

  • Foreign Educational Consultant

    4 weeks ago

    Lahore, Punjab, Pakistan Times Consultant (Pvt.) Ltd. Full time

    Direct message the job poster from Times Consultant (Pvt.) Ltd.Are you someone who loves talking to people? Are you an extraordinary professional who's looking to change your line of work? Do you have a natural charisma and want to use that to help people make good decisions in their lives? Do you want to perfect your interpersonal skills? If you answered...

  • Senior Associate Consultant

    1 week ago

    Lahore, Punjab, Pakistan IN Consult Full time

    Direct message the job poster from IN ConsultIN Consult, incorporated in 1992, is an engineering and management consultancy firm registered with the Pakistan Engineering Council. We provide services in various sectors including Environment, Climate Change, Power & Energy, Building and Infrastructure Planning, etc.. Based in Lahore, we serve both local and...

  • Senior Student Consultant

    3 weeks ago

    Lahore, Punjab, Pakistan SASH Overseas Advisers Full time

    Get AI-powered advice on this job and more exclusive features.SASH Overseas Advisers is a leader in higher education admissions, with expertise in helping students gain acceptance to universities in the UK, USA, Canada, Australia, Dubai, Malaysia, and Europe. Our team of experienced professionals provides tailored guidance to ensure each student achieves...

  • Senior Consultant

    5 hours ago

    Lahore, Punjab, Pakistan Inbox Business Technologies Full time

    We at Inbox Business Technologies are seeking an experienced Senior Consultant - BCM with proven expertise in the implementation of ISO 22301-based Business Continuity Management Systems (BCMS). The ideal candidate will have strong knowledge of business impact analysis (BIA), continuity planning, crisis management, and organizational resilience strategies....

  • Senior Odoo Functional Consultant

    2 weeks ago

    Lahore, Punjab, Pakistan AppNvent Systems Pvt. Ltd. Full time

    Get AI-powered advice on this job and more exclusive features.AppNvent Systems focuses on delivering top-notch technology services with a commitment to excellent customer experiences. We provide powerful ERP solutions for retail, manufacturing, distribution, and supply chain management to help companies cut costs, improve processes, and increase revenue with...

  • Senior Functional Consultant

    3 weeks ago

    Lahore, Punjab, Pakistan INTECH Automation & Intelligence Full time

    Join our Team - Your career journey starts here – not just a job, but a future.Our Potential OpportunityINTECH Automation Intelligence is seeking an Senior Functional Consultant to join our dynamic team. We are seeking a highly experienced and strategic Senior Functional Consultant with over 8 years of experience to join our team. The ideal candidate will...

  • Admission Officer

    5 hours ago

    Lahore, Punjab, Pakistan SMU Consultant Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from SMU ConsultantCompany DescriptionSMU Consultants (Pvt) Ltd. specializes in guiding students through the process of studying abroad, offering expert consultation, admissions support, and visa assistance. With personalized services and a commitment to helping...

  • Senior Functional Consultant

    4 weeks ago

    Lahore, Punjab, Pakistan Devsinc Full time

    Senior Functional Consultant - Microsoft Dynamics F&OKey Responsibilities:ERP Implementation & Functional ConsultingLead and deliver end-to-end implementations of Microsoft Dynamics 365 F&O, from requirement gathering to post-go-live support.Manage the design, configuration, testing, and deployment of ERP solutions with minimal supervision.Conduct fit-gap...