Level 1 Call Center IT Support
1 week ago
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Responsibilities:
- First point of contact for IT issues via phone, email, and chat
- Troubleshoot and resolve incidents or escalate if needed
- Manage tickets using ServiceNow from detection to resolution
- Create and maintain knowledge articles for known issues
Requirements:
- 1-2 years in Service Desk/Call Center (Fresh O/A Level candidates encouraged)
- Knowledge of Active Directory and PC hardware
- Strong problem-solving and communication skills
Lucrative Packages for the Right Candidate
Seniority levelEntry level
Employment typeFull-time
Job functionInformation Technology
IndustriesIT Services and IT Consulting
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