Level 1 Call Center IT Support

6 days ago


Karachi, Sindh, Pakistan Allied Business Machines (Pvt) Ltd Full time

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Responsibilities:

  1. First point of contact for IT issues via phone, email, and chat
  2. Troubleshoot and resolve incidents or escalate if needed
  3. Manage tickets using ServiceNow from detection to resolution
  4. Create and maintain knowledge articles for known issues

Requirements:

  1. 1-2 years in Service Desk/Call Center (Fresh O/A Level candidates encouraged)
  2. Knowledge of Active Directory and PC hardware
  3. Strong problem-solving and communication skills

Lucrative Packages for the Right Candidate

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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