Call Center Representative

2 days ago


Karachi, Sindh, Pakistan Scalech Full time

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Scalech is a full-service IT and digital marketing agency based in Karāchi. We are dedicated to helping businesses thrive in today's digital world by providing cutting-edge solutions and innovative strategies to empower businesses of all sizes.

Role Description

This is a full-time, on-site role for a Call Center Representative at Scalech. The responsibilities include providing excellent customer support, addressing inquiries, resolving issues, and ensuring overall customer satisfaction. The representative will be required to make a minimum of 150 calls per day to small businesses, focusing on identifying and connecting with quality leads. The goal is to generate at least 10 qualified call transfers per week to the sales team.

Qualifications

  • Customer Service and Support skills
  • Interpersonal Skills
  • Computer Literacy
  • At least 2 years of experience in customer satisfaction roles
  • Ability to multitask and work under pressure
  • Problem-solving skills
  • Previous experience in a call center or customer service role is a plus
  • High school diploma or equivalent
Seniority level
  • Entry level
Employment type
  • Full-time
Industries
  • Software Development

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