
Retail Operations
5 days ago
Getpakjob 2 days ago
DescriptionThe Linen Company, backed by the textile powerhouse Nishat, crafts Egyptian-cotton, bamboo, and eucalyptus essentials that make hitting snooze feel like self-care. Our stores are multiplying and our online footprint is booming—now we need a retail operator who can turn floor space into wow-space and scout the next great locations.
What You'll Own- Store Performance – Drive weekly sales targets, analyze POS & footfall, lift conversion, UPT, and AOV across every TLC store.
- People & Training – Recruit, roster, and coach 100 store staff; deliver monthly product & service training that embodies our "Delight the Customer" value.
- Visual & Experience – Enforce VM guidelines, partner with our creative team on seasonal refreshes and in-mall activations.
- Operational Excellence – Manage cash recon, maintain shrinkage ≤ 0.6%, oversee stock counts, HSE, grooming—no detail too small.
- Customer Love – Own store NPS ★4.2+, mystery-shop score ≥ 90, and lead the call-center team confirming COD orders.
- Business Development – Scout sites, build feasibilities, negotiate leases, and manage capex to open 5-6 new stores on time & under budget.
- Cross-Functional Liaison – Provide demand data to Supply Chain, align promotions with Marketing, synchronize new-store timelines with Creative and Tech teams.
- Bring 6–10 years of multi-store leadership experience in fashion, home, lifestyle, or FMCG retail.
- Have opened or remodeled 2+ stores end-to-end (site search to grand opening).
- Love coaching Gen-Z sales teams and can turn SOPs into habits.
- Can read POS dashboards like a second language (Lightspeed, Shopify, SAP—your call).
- Negotiate leases with the persistence of a landlord and the polish of a diplomat.
- Are ready to travel nationwide approximately 30% to be on the floor where the magic happens.
For more details, visit this link.
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