Retail Operations

5 days ago


Lahore, Punjab, Pakistan Nishat Chunian Full time
Retail Operations & Business-development ManagerLahore, Province of Punjab

Getpakjob 2 days ago

Description

The Linen Company, backed by the textile powerhouse Nishat, crafts Egyptian-cotton, bamboo, and eucalyptus essentials that make hitting snooze feel like self-care. Our stores are multiplying and our online footprint is booming—now we need a retail operator who can turn floor space into wow-space and scout the next great locations.

What You'll Own
  1. Store Performance – Drive weekly sales targets, analyze POS & footfall, lift conversion, UPT, and AOV across every TLC store.
  2. People & Training – Recruit, roster, and coach 100 store staff; deliver monthly product & service training that embodies our "Delight the Customer" value.
  3. Visual & Experience – Enforce VM guidelines, partner with our creative team on seasonal refreshes and in-mall activations.
  4. Operational Excellence – Manage cash recon, maintain shrinkage ≤ 0.6%, oversee stock counts, HSE, grooming—no detail too small.
  5. Customer Love – Own store NPS ★4.2+, mystery-shop score ≥ 90, and lead the call-center team confirming COD orders.
  6. Business Development – Scout sites, build feasibilities, negotiate leases, and manage capex to open 5-6 new stores on time & under budget.
  7. Cross-Functional Liaison – Provide demand data to Supply Chain, align promotions with Marketing, synchronize new-store timelines with Creative and Tech teams.
You'll Thrive If You…
  1. Bring 6–10 years of multi-store leadership experience in fashion, home, lifestyle, or FMCG retail.
  2. Have opened or remodeled 2+ stores end-to-end (site search to grand opening).
  3. Love coaching Gen-Z sales teams and can turn SOPs into habits.
  4. Can read POS dashboards like a second language (Lightspeed, Shopify, SAP—your call).
  5. Negotiate leases with the persistence of a landlord and the polish of a diplomat.
  6. Are ready to travel nationwide approximately 30% to be on the floor where the magic happens.

For more details, visit this link.

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