
Lead-Telesales & Aftersales Support
7 days ago
We are seeking a highly motivated and experienced individual to take on the dual responsibilities of driving strategic business growth and overseeing customer support operations. The ideal candidate will combine a sharp business development mindset with a passion for customer satisfaction to build strong client relationships and maximize revenue opportunities.
Key Responsibilities:- Lead, coach, and develop a team of tele-sales representatives to meet and exceed sales targets.
- Create and refine tele-sales scripts and strategies to optimize call effectiveness.
- Monitor performance metrics and deliver regular reports to management.
- Conduct training sessions to enhance team skills in objection handling, closing, and CRM usage.
- Oversee the customer support team, ensuring high-quality service and rapid issue resolution.
- Implement systems and processes to improve customer satisfaction and operational efficiency.
- Foster a customer-centric culture across all touchpoints.
- Bachelor's/Master's degree in Business, Marketing, or a related field.
- 3 to 5 years of experience in tele-sales, customer support, or related roles.
- Proven leadership experience with cross-functional teams.
- Strong analytical thinking and problem-solving ability.
Karachi, Pakistan
What We Offer:- Competitive salary and performance-based incentives
- Collaborative and innovative work environment
- Opportunities for professional growth and career advancement
- Health and wellness benefits
- Type: Full-time
- Salary Range: Rs. 100k to 150k plus Commission
- Experience in the Solar industry is a plus.
Apply now by sending your resume to hr@amicapakistan.com with your current and expected salary. Please mention the position name in the subject line: "Lead-Telesales & Aftersales Support".
Note: Candidates not interested in an interview should not apply.
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