Manager Business Operations

4 days ago

Lahore, Punjab, Pakistan 10Pearls, LLC Full time

Company Overview
10Pearls is an end-to-end digital technology services partner helping businesses utilize technology as a competitive advantage. We help our customers digitalize their existing business, build innovative new products, and augment their existing teams with high-performance team members. Our broad expertise in product management, user experience/design, cloud architecture, software development, data insights and intelligence, cybersecurity, emerging tech, and quality assurance ensures that we are delivering solutions that address business needs. 10Pearls is proud to have a diverse clientele including large enterprises, SMBs, and high-growth startups. We work with clients across industries, including healthcare/life sciences, education, energy, communications/media, financial services, and hi-tech. Our many long-term, successful partnerships are built upon trust, integrity, and successful delivery and execution.

About the Role
We are seeking a proactive and results-driven Manager, Business Operations – LATAM to lead and optimize HR and Financial Operations across our regional offices in Costa Rica, Colombia, and Peru. This high-visibility position acts as a critical operational bridge between LATAM leadership and corporate HQ, ensuring process alignment, standardization, and consistent operational excellence. The role reports directly to the Director, LATAM Operations.

Key Responsibilities

  • Serve as the main liaison between corporate HQ and LATAM teams (Costa Rica, Colombia, Peru).
  • Lead weekly sync-ups with LATAM leadership to enhance communication and visibility into operations.
  • Identify process gaps between countries and global standards; implement and drive standardization.
  • Improve workflows and ensure adoption of optimized procedures across regions.
  • Document and communicate operational enhancements effectively.
  • Monitor operational KPIs in HR and Finance (hiring cycle, onboarding, vendor payments, payroll, etc.).
  • Ensure timely issue resolution across multiple geographies.
  • Continuously assess and remove operational inefficiencies and bottleneck
Requirements
  • Minimum 5+years of experience in business operations, preferably with exposure to HR or finance-related workflows.
  • Strong ownership mindset with a self-starter attitude and the ability to challenge norms and lead change.
  • Excellent written and verbal communication skills in English (Spanish proficiency is a strong plus).
  • Ability to work effectively in a cross-cultural, remote-first environment.
  • Comfortable working inshift hours (6:00 PM – 3:00 AM PKT).
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