Healthcare Quality

Benefits: 13th Month Salary, Incentives (2-3months), Joining and Retention Bonus

Position Summary

This position play a critical role in driving compliance and quality programs for Healthcare Transportation & Facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Job Scope

• Quality Policies & Procedures: Determine, implement & promote policies and procedures for company's Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

• Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

• Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

• CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

• Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

• Internal Audit Programs: Design & implement robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

• Certification Audits: Lead various certification audits with relevant regulatory agencies and certification providers across the region.

• Operations & Customer Audit Programs: Lead & prepare for regular audit programs / random checks / regulatory activities to achieve successful audit outcomes and proper post audit follow up actions.

• Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and resolve issues via conducting root cause analysis.

• Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

• Validation Programs: Lead the validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

• Depot Support: Provide secondary / backup support to healthcare specialists for market depots.

Requirements :

• Hold local pharmacist license

• Have at least 5 -7 years of relevant experience in warehouse, quality + QMS for pharmaceutical / healthcare industry in quality related role

• Experience working in warehouse is desire

• Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

• Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices,

• Experience in local certifications in a warehouse and transportation business.

• IATA CEIV certification knowledge would be at advantage but not necessary.

• Experience in conducting external and internal audits for regions

• Must hold at least Bachelor's degree in Pharmacy from a reputable local institute in Singapore.

• Occasionally travel is required to sites and region warehouses.

Competency

• Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

• Problem-solving skills to support customer issue resolution

• Planning & organization skills to ensure proper audit programs are managed effectively

• Communication skills to facilitate engagements with customer and regulatory agencies

• Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

• Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

Working Hours : Mon to Fri 9am-6pm