Technical Support Specialist

7 days ago

Lahore, Punjab, Pakistan beBeeSupport Full time 6,000,000 - 9,000,000
About the Role
We are seeking a highly skilled IT Support Engineer to join our dynamic team. As an integral member of our organization, you will play a pivotal role in championing end-user satisfaction through adept IT support.

Your primary responsibility will be to monitor and maintain our company's computer systems, performing hardware and software installations and elevating our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.

  • Install and configure operating systems for MacOS, Windows, and Linux systems.
  • Facilitate seamless onboarding and offboarding processes for employees.
  • Conduct new hire orientation sessions related to IT support.
  • Manage and maintain local inventory of IT assets.
  • Coordinate with internal and external stakeholders to resolve technical issues promptly.
  • Evaluate adherence to Service Level Agreements (SLAs) and uphold quality standards.
  • Generate accurate and timely reports on IT support metrics.
  • Address onsite user issues within the office environment.
  • Provide remote support to end users via tickets, emails, and Slack channels.

Requirements
We are looking for a candidate with a solid background in computer science or a related field, who has gained significant experience in IT support over the past few years. The ideal candidate should possess strong knowledge of Windows, MacOS, and Linux troubleshooting, as well as solid IT infrastructure knowledge and experience. Proficiency in G Suite, OKTA, Jira, MDM solutions, and VOIP is also essential. Additionally, we require excellent customer handling skills and technical expertise, along with fluency in verbal and written English. Flexibility and willingness to work varying hours and shifts are also crucial. While certifications such as CCNA & CCNP, MCITP, Office 365, are preferred, they are not mandatory.

What We Offer
Motive values diversity and inclusion, and strives to create a welcoming workplace where everyone feels valued and empowered. We offer a dynamic work environment that fosters growth, learning, and innovation. Our company culture is built on trust, respect, and open communication, and we encourage collaboration and teamwork across all levels.


Affirmative Action Employer
Motive is committed to providing equal employment opportunities to all applicants, regardless of their background, experiences, abilities, or perspectives. We celebrate diversity and inclusivity, and strive to create a workplace that reflects the richness and complexity of our global community. If you share our values and passion for technology and innovation, we would love to hear from you

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