Technical Support Specialist

2 days ago

Lahore, Punjab, Pakistan beBeeTechnical Full time 500,000 - 700,000

Job Title: Technical Support Specialist

About the Role

We are seeking a highly skilled technical support specialist to join our team. The ideal candidate will have a strong background in software house experience and excellent communication skills.

The successful candidate will be responsible for providing technical support and assistance to internal networks and employees. They will collaborate across teams to resolve complex issues and follow reported problems through to resolution.

  • Provide technical support and assistance to internal networks and employees.

  • Collaborate across teams to resolve complex issues and follow reported problems through to resolution.

  • Respond to employee inquiries and provide timely solutions.

  • Identify and resolve routine operational systems problems.

  • Install, operate, and maintain LAN, WAN, and dial access services for operations.

  • Manage projects, plan, and implement systems maintenance and administration.

  • Troubleshoot networks and systems using diagnostic tools such as trace route, ping, and dig.

Required Skills and Qualifications

  • MCSE Certified and CCNA (desirable)

  • Excellent English written and verbal skills.

  • Excellent phone manners.

  • Firm grasp of how the web works, networking concepts, and software products.

  • Taking ownership of technical issues and working with our Development teams to resolve more advanced issues when necessary.

  • Resolving escalated user complaints without team lead intervention.

  • Documenting troubleshooting and problem resolution steps.

  • Participation in educating network customers as required.

  • Knowledge of Windows XP, Vista, Windows 7, Linux, and general desktop support issues.

  • Knowledge of DNS, TCP/IP, Domain Environment, Firewalls, and other networking concepts.

  • Solid knowledge of internet protocols such as SSH, FTP, SFTP & HTTP.

About Us

We are a leading IT company based in Lahore, Pakistan.

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