Operations and Technology Manager

17 hours ago


Lahore, Punjab, Pakistan TechSea Full time
Key Responsibilities
  • Own data and reporting processes, including overhauling manual procedures, collecting customer order and CSAT data, distributing weekly reports, and conducting pay reporting and monthly revenue share reporting.
  • Utilize data to make strategic decisions and recommendations for process improvements.
Tools, Systems, and Process Implementation/Improvement
  • Oversee the implementation of tools, systems, and processes to enhance operational efficiency, including recognizing opportunities for growth and contributing to seamless integration of new tools and systems.
  • Initiate, suggest, and monitor the development of Standard Operating Procedures (SOPs), policies, and resources.


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