Customer Experience Associate

20 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Overview

We are seeking a skilled Customer Experience Specialist to join our team. This role requires a customer-centric individual with excellent written and verbal communication skills.

Key Responsibilities
  1. Assist customers with their items purchased through our e-commerce platform
  2. Deliver exceptional customer experiences as measured by performance objectives and maintain the core values of our organization
  3. Maintain swift responses to customers through email and/or chat
  4. Maintain a high level of service through dealing with customers in a friendly, efficient, and attentive manner
  5. Document each customer query as well as the resulting solution
  6. Provide alternatives to products/items, which are not available on our e-commerce platform
  7. Follow standard processes and procedures when providing resolutions
  8. Stay up-to-date with the latest updates on system information and process changes
  9. Able to deal with objections and handle customer pushbacks

This position offers a competitive compensation package. We value hard work and dedication and provide opportunities for growth and development.



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