Support Expertise

5 days ago


Lahore, Punjab, Pakistan ibex Full time
Customer Support Role at Ibex

We are seeking an experienced Customer Support Executive to join our team, focusing on delivering exceptional customer service and support. As a key member of the Operations team, you will play a vital role in ensuring timely and effective resolution of customer inquiries and issues.

Your primary responsibilities will include:

  • Responding to customer inquiries and resolving complaints in a professional and courteous manner.
  • Processing orders, forms, and applications efficiently, maintaining accuracy and attention to detail.
  • Collaborating with colleagues to resolve complex customer issues, promoting First Contact Resolution (FCR).
  • Communicating technical information clearly and concisely to customers.

To succeed in this role, you should possess strong communication and problem-solving skills, be able to adapt to changing priorities, and have the ability to convey complex technical information simply.

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills
  • Technical communication skills

Benefits:

  • Flexible Work Arrangements
  • Opportunities for Professional Growth and Development
  • Comprehensive Benefits Package
  • Recognition and Rewards for Outstanding Performance


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