
Operations Support Manager
3 days ago
Customer Focus
We are seeking a Customer Support Representative to join our team in Lahore, Pakistan. As a key member of our support team, you will be responsible for delivering exceptional customer service, resolving technical issues, and enhancing customer experience.
Key Responsibilities:
- Provide timely and accurate resolutions to customer inquiries and technical issues
- Develop product expertise, including technical and customer use-case knowledge
- Identify opportunities to maximize customer value from our platform
- Collaborate with cross-functional teams to drive customer engagement and retention
Requirements
To excel in this role, you will need:
- Fluent English language skills
- Geographic location in Lahore, Pakistan
- Availability to work onsite at our Lahore office location
- 2-3 years of experience in SaaS customer support
- Background in supporting multiple online software or SaaS products and/or IT experience
- Able to balance individual work and ambiguity while driving customer satisfaction
- Examples of prioritizing high-impact tasks amidst competing demands
- Familiarity with web technologies and support systems
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