Retail Customer Support Specialist

4 days ago


Lahore, Punjab, Pakistan The Children's Place Full time

The Children's Place seeks an experienced and compassionate Service Excellence Agent to provide world-class customer service to our customers. As a vital member of our team, you will be responsible for handling customer inquiries, resolving issues, and promoting loyalty through excellent communication and problem-solving skills.

Responsibilities
  • Deliver exceptional customer experiences through multiple channels, including phone, email, and live chat.
  • Act as a subject matter expert on company policies and procedures to ensure accurate and efficient issue resolution.
  • Maintain up-to-date knowledge of products, promotions, and services to provide informed responses to customer inquiries.
  • Foster positive relationships with customers by actively listening, empathizing, and resolving concerns in a timely and professional manner.
Requirements
  • High school diploma or equivalent required; associate's degree preferred.
  • At least 1 year of customer service experience in a call center or retail environment.


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