Customer Experience Specialist

5 days ago


Lahore, Punjab, Pakistan beBeeCustomerCare Full time 3,000,000 - 5,000,000
Customer Service Representative Job Description

Bookme, Pakistan's #1 travel and e-ticketing platform, seeks a skilled Customer Care Representative to join our team. As a key member of our customer support team, you will be responsible for ensuring customer satisfaction and enhancing the overall customer experience.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work independently and efficiently in a fast-paced environment. Proficiency in using customer service software and tools is essential.

Key Responsibilities:

  • Manage customer inquiries and provide timely responses via phone and email
  • Resolve customer issues promptly and effectively
  • Process orders and provide information about products and services

Requirements:

  • Experience in ensuring customer satisfaction and customer experience
  • Excellent communication and interpersonal skills
  • Ability to work independently and efficiently in a fast-paced environment
  • Proficiency in using customer service software and tools

Preferred Qualifications:

  • High school diploma or equivalent; additional qualifications in customer service
  • Experience in the travel or e-ticketing industry

Benefits:

  • Referrals increase your chances of interviewing at Bookme by 2x
  • Get notified about new job openings in Lahore, Punjab, Pakistan
Seniority Level:
  • Entry level
Employment Type:
  • Full-time
Industries:
  • Travel Arrangements


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