Patient Experience Officer

15 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time

About the Role: We are seeking a highly organized and experienced administrative professional to join our team. The successful candidate will be responsible for overseeing the daily operations of our hospital, managing assigned departments, and ensuring the delivery of high-quality patient care.

Main Tasks:
  • Department Management: Manage daily operations of assigned departments and ensure all issues are dealt promptly and effectively.
  • Patient Support: Handle patients' queries by taking periodic rounds to ensure smooth operations in assigned areas and keep customers satisfied.
  • Teamwork: Coordinate with faculty, nursing, and other administrative support services staff to ensure smooth operations and service delivery.
  • Performance Evaluation: Supervise and evaluate staff performance, identify training needs, develop career plans, and trim poor performers through specified process and system with the support of HR.
  • Safety Monitoring: Act as Safety Coordinator of the hospital, which involves taking a daily round of the hospital and ensure that all issues and complaints are timely reported and addressed.
Further Responsibilities:
  1. Develop and implement cost-effective marketing strategies and ensure achievement of volumes and revenue targets.
  2. Conduct sessions/activities to enhance the awareness of services.
  3. Handle patient complaints and deal with crisis situations in a professional manner.
  4. Provide patient-centric orientation to all staff for the provision of high-quality health care services.
  5. Facilitate all internal and external audits/surveys conducted for ISO-9001:2015 and SafeCare.
  6. Work as an 'Administrator On-call' on holidays and after working hours, as and when required, and visit the hospital to solve issues that require immediate attention.
  7. Facilitate in the development of an integrated health care system of primary, secondary, and tertiary care hospitals to provide patients easy access to quality care services.


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