Lead Call Center Representative

7 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

Job Summary:

We are seeking a skilled and experienced Team Lead to oversee the performance of our call center team.

Key Responsibilities:
  1. Supervise a team of representatives, ensuring high-quality customer service and prompt resolution of customer issues.
  2. Maintain accurate records of team performance and provide constructive feedback to ensure continuous improvement.
  3. Develop and implement strategies to enhance team efficiency and productivity.

Requirements:

To be successful in this role, you must have

  1. A minimum of 2 years of experience working in a fast-paced call center environment.
  2. Strong leadership skills, including conflict resolution and problem-solving abilities.
  3. Proficiency in Microsoft Office and other relevant software applications.

About This Role:

This is an excellent opportunity for a dedicated and results-driven professional to take on a leadership position and drive success within our team.

Contact Information: For further details about this exciting opportunity, please refer to the job specification below.

Job Specification:
  1. Bachelor's degree in a relevant field or equivalent experience.
  2. Strong communication and leadership skills.
  3. Ability to multitask and prioritize in a dynamic environment.
  4. Proficiency in Microsoft Office and call center software.
  5. Problem-solving and conflict resolution skills.

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