
IT Support Professional
4 days ago
This role involves providing technical support to customers' IT teams via email and video conference. You will work closely with product development and support specialists to troubleshoot software issues with our products, reporting to the Technical Support Manager.
The key responsibilities of this position include:
- Demonstrating strong communication skills in English while maintaining friendly composure with external customers, requiring video and phone interaction.
- Communicating and providing knowledge transfer to other support agents on escalated calls and resolutions.
- Providing technical support for company products to customers' IT staff via Freshdesk, Microsoft Teams, Outlook, and Zoom.
- Creating and updating technical support knowledge base articles, troubleshooting guides, and support documentation.
- Analyzing customer problems, performing diagnostic procedures to identify, isolate, and resolve root causes.
- Prioritizing incidents, requests, and product questions to ensure all SLAs are met.
- Escalating or collaborating with appropriate support management, specialists, and/or development teams on unresolved issues.
- Maintaining call records/logs and resolution details using an incident tracking system.
- Collaborating with development teams on new technology testing and implementation.
- 3+ years of technical support experience in the software industry.
- Bachelor's degree in IT, Computer Science, or a related field is preferred.
- A+ Certification, Network+, and Microsoft Certified - MCP are beneficial.
- Extensive knowledge of Windows 11, 10, Server 2022, and 2019 for hardware/software installation and configuration.
- Strong Microsoft software troubleshooting skills.
- Understanding/experience in networking (TCP/IP, DNS, HTTP/HTTPS).
- Understanding/experience with Windows and configurations.
- Ability to react quickly and effectively under pressure.
- Superb troubleshooting skills and tenacity in problem-solving.
-
IT Support Professional
2 weeks ago
Islamabad, Islamabad, Pakistan Metro Consulting Grid Full timeMetro Consulting Grid is looking for an experienced IT Support Professional to provide high-quality support to our clients. In this role, you will be responsible for resolving customer issues through email, phone, and remote support sessions as per set SLAs.Key ResponsibilitiesEmail and Phone Support: Respond to customer inquiries and resolve issues...
-
Operations Support Coordinator
2 weeks ago
Islamabad, Islamabad, Pakistan Truck It Full timeWe're committed to creating a vibrant, growth-oriented environment where your passion and commitment to excellence are recognized and nurtured.Job Description:Relationship Building: Build and maintain strong relationships with truckers and carriers.Logistics Optimization: Optimize logistics operations to reduce costs and improve efficiency.Customer Service:...
-
Transportation Support Specialist
2 weeks ago
Islamabad, Islamabad, Pakistan Zones IT Solutions Full timeDescriptionCompany Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to...
-
Management Support Professional
1 week ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeWe are seeking a motivated Management Support Professional to provide administrative support to our team. Key responsibilities include managing office supplies, coordinating meetings, and maintaining organized filing systems.Key Responsibilities:Manage office inventory and equipmentAssist in scheduling appointments and eventsMaintain accurate records and...
-
Business Support Professional
3 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full time**Job Description**We are seeking an experienced professional to join our team as a Business Support Professional. In this role, you will be responsible for providing strategic support, ensuring seamless day-to-day operations, and facilitating effective communication.**Key Responsibilities**Provide strategic support to the team.Ensure smooth day-to-day...
-
Sales and Support Professional
1 week ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeWe are looking for Sales and Support Professionals to join our team. In this role, you will provide sales and support to customers, ensuring their needs are met and exceeded.The ideal candidate is someone who is passionate about delivering exceptional customer experiences and has excellent communication skills. You should be able to work independently and as...
-
Administrative Support Professional
4 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeAbout the RoleWe are seeking an Administrative Support Professional to provide exceptional support to our faculty and staff.Main ResponsibilitiesAssist in maintaining accurate office records and databasesOffer general administrative assistance to faculty and staff membersPerform various tasks as assigned by supervisorsRequirementsTo excel in this role, you...
-
Technology Support Professional
6 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeWe are seeking a Technology Support Professional to join our team. In this role, you will be responsible for providing technical support to users, including PC support, helpdesk services, and troubleshooting hardware and software issues.Key responsibilities will include managing and maintaining Active Directory, configuring and managing firewalls,...
-
IT Infrastructure Support Professional
1 week ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeAbout the PositionWe are seeking a highly skilled and experienced IT Infrastructure Support Professional to join our team.The successful candidate will be responsible for maintaining and supporting IT equipment, as well as providing technical assistance to clients.Key qualifications include:Bachelor's degree in Computer Science or equivalentAt least 2 years...
-
Administrative Support Professional
24 hours ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeJob DescriptionWe are seeking a highly skilled Administrative Support Professional to join our team. As an essential member of our organization, you will play a crucial role in ensuring the smooth operation of our office.Your primary responsibility will be to provide administrative support by carrying out various tasks such as data entry, scheduling...