
IT Service Delivery Manager
4 days ago
Job Title: IT Service Delivery Manager
Job Description:
The role of the IT Service Delivery Manager is to oversee the implementation of IT policies, procedures, and best practices across a global region. This includes coordinating with global teams to ensure effective delivery of IT services, promoting technology requirements and considerations of the region, and leveraging global expertise to identify and recommend optimal technology solutions.
Detailed Description:
Technology Services Strategy and Business Support:
- Ensure that country IT teams are customer-focused and deliver an outstanding level of service, including user support, IT systems, domain services, communications, and connectivity.
- Develop and implement strategic and operational plans for IT services in the region, ensuring alignment with corporate infrastructure and operations.
- Provide thought leadership and drive development of regional or country IT roadmaps to support digital transformation and enhance the customer experience.
Services and Operations:
- The IT Service Delivery Manager will be hands-on in the daily management of all IT systems and services, including networks, telephony, video-teleconferencing, security, servers, workstations, storage, backup and disaster recovery, support, and coordination of third-party vendors.
- Active management of crisis situations and incident resolution, including liaison with global technology teams and/or third-party vendors.
Policy and Governance:
- Lead the implementation of global IT policies, procedures, and best practices within the region, defining any regional aspects to enhance IT infrastructure resiliency, service offering, quality, and availability.
- Identify IT security issues and drive mitigation plans, including participation in global security initiatives and response plans.
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